February 25 - 27, 2019
Rancho Bernardo Inn, San Diego, CA
Senior Director, Global Service Operations
Rick Brandl is the Senior Director of Service Operations for Medtronic Surgical Technologies, a division of Medtronic.
Rick is responsible for global field and factory service, technical service, contact centers and the service program management office. In addition to his day job, he oversees the Service Operations Council for all of Medtronic with the goal of improving service across the newly integrated Medtronic and Covidien teams. Over his career, Rick has worked in most business functions directly and enjoys taking a broad multi-functional view of issues and bringing a global mindset to service. He has a passion for continuous improvement and in getting projects across the finish line. Prior to joining Medtronic, he spent 19 years at Datex-Ohmeda/GE Healthcare in the USA and Finland in a variety of positions focused on anesthesia machines and patient monitoring.
His current focus is to further the Medtronic Mission of alleviating pain, restoring health and extending life by improving customer satisfaction, growing the Medtronic service business and developing the next generation of service leaders.
Vice President, Global Customer Experience
Johnson & Johnson Vision
Thomas Ruggia is the World Wide Vice President of Customer Experience for Johnson & Johnson Vision Surgical. Thomas leads a team responsible for technical service, customer service, global product engineering, and global customer strategy. Johnson & Johnson Vision is a world leader in the eye with focus on surgical capital equipment, intra-ocular lenses, dry eye devices, contact lenses, and contact lens care. The parent company, Johnson & Johnson, is the worlds largest healthcare company with greater than $70B in annual revenue and more than 140,000 associates world wide.
Thomas joined Johnson & Johnson with the Janssen Pharmaceutical Companies in 2015. During this time, Tom developed commercial strategy for the retina cell therapy, PALUCORCEL.
Prior to joining Johnson & Johnson, Thomas spent 14 years with ALCON, The Eye Care Division of Novartis. During his time with Alcon, Tom held a diverse set of roles in ophthalmology. He has worked in global, local, and regional capacities. He has experience in surgical medical device, pharmaceutical, and consumer eye care business segments. Tom has worked in emerging markets, global strategic marketing groups, and country based sales and marketing units in the US and Canada.
Thomas, his wife Kasey, and their three children; Makena, Carson, and Emery currently reside in Peapack-Gladstone, NJ.
Director, Services Marketing
In his current role at Philips, Ivars and his team are responsible for developing comprehensive solutions (including software, analytics and professional services) for the healthcare imaging space.
Prior to it, he has led a service marketing group responsible for a suite of services, from maintenance contracts to asset management, to analytics, to education, for Olympus Americas. Ivars also has held marketing leadership roles with other healthcare industry leaders, such as Teleflex and Bayer, as well as a small entrepreneurial company specializing in minimally-invasive surgical instrumentation.
He received his undergraduate degree in International Business from Riga Technical University (Riga, Latvia) and an MBA from NIU (DeKalb, IL, USA).
Subject Matter Expert, Center of Capabilities and Agility
Director, Field Service
System Director, Clinical Engineering
Mike Busdicker is the System Director of Clinical Engineering Services at Intermountain Healthcare. This non-profit IDN consist of 23 hospitals, 185 clinics, homecare services, and is based in Salt Lake City, Utah. As the System Director of Clinical Engineering, Mike oversees Healthcare Technology Management operations for the entire healthcare system. This includes over 110 full-time CE employees, 96,000 pieces of biomedical and laboratory equipment, and over 3,500 imaging devices.
Mike started his healthcare career with the United States Air Force as a graduate of the DOD Biomedical Equipment Repair School in May 1983. His total military service included seven years of active duty and 20 years with the Wisconsin Air National Guard. During his military time he served as a Biomedical Technician, First Sergeant, and Human Resource Advisor, completed an operational deployment to Iraq, and achieved the highest enlisted rank of Chief Master Sergeant.
Mike received his Bachelors and Master’s Degree in Business from Baker College in Flint, Michigan. Prior to his employment with Intermountain he has held leadership positions with Independent Service Organizations and In-house HTM Programs. Mike is an active member of AAMI, ACHE, UHE, HIMSS, NH-ISAC, MDSISC, and is a member of the AAMI Technology Management Council.
Vice President, Global Service
Ziehm Imaging GmbH
Christian Eras is Vice President Global Service. In this role he is responsible for creating and driving the global service strategy as well as operating the areas of global supply, field service, customer support and customer service.
Before joining Ziehm in 2011, Christian was the Global Director Service & Support for TomTec Imaging Systems where he led the services business portfolio, which delivers strategic consulting, platform, advanced and technical services solutions to customers and partners worldwide for over 7 years.
Christian brings more than 18 years of global service and management experience in the healthcare industry to Ziehm. He holds a bachelor ´s degree in bio medical science from Munich University of Applied Science.
Co-Founder & Chief Executive Officer
Sathya Elumalai is the Co-founder and CEO for Multisensor Diagnostics (MDX) with over fourteen years of experience leading product development, program management, performance improvement, contract negotiation, and new business development. At MDx, he is responsible for the overall product and technology development initiatives, investor relationships, and have established successful business partnerships with key telehealth providers and wellness management companies.
Before joining MDx, Mr. Elumalai served as a head of business development at a healthcare data analytics firm, responsible for managing a $148M predictive analytics product and implementing improvements for health insurance plans and providers. Mr. Elumalai is a certified professional in healthcare quality and safety, and a formally trained health services researcher with diverse leadership experience in the areas of patient safety and quality outcomes at the Johns Hopkins Medical Institute.
He has been an advocate for changing the culture of health care monitoring; to this end he works with several local and international communities, inspiring promising entrepreneurs and students to identify novel methods to tackle the challenges in healthcare with a global perspective.
Mr. Elumalai holds a dual master’s degree, MS and MBA in Healthcare Management, from the prestigious Johns Hopkins University. He is also a proven leader recognized for building scalable processes, integrating analytics into decision making, improving customer satisfaction, and driving exceptional cross-functional integration and performance.
Chief Financial Officer & Business Development Lead
Chief Executive Officer & Scientific Lead
Co-Founder & Chief Executive Officer
Venk is the co-founder and Chief Executive Officer of Nanowear, a New York-based connected-self technology platform for non-invasive diagnostics and chronic disease management built on proprietary, patented cloth-based nanosensors; the first-and-only cloth based sensor technology that has received Class II FDA 510(k) for remote cardiac monitoring. Founded in 2014, Nanowear’s first product (SimpleSense) is an undergarment for Congestive Heart Failure digital alert monitoring which will be clinically validated in the upcoming multi-site NanoSense clinical trial.
Before Nanowear, Venk Varadan spent ~7 years in Technology Investment Banking, focusing exclusively on venture-backed software and communications technology in which he successfully advised growth companies in over $3bn USD worth of transactions at UBS Investment Bank, Citadel Investment Group and Wells Fargo Securities in New York. Prior to his Wall Street career, Venk spent ~ 3 years in sales and marketing at Eli Lilly and Sanofi Aventis Pharmaceuticals in New York.
Venk received his Masters of Business Administration from Columbia University in Finance & Entrepreneurship and his Bachelor of Science in Biochemistry from Duke University
Chief Commercial Officer
Michael Dillhyon is the Founder of Geneva-based healthbank, the only citizen-owned, health data exchange cooperative. He is also a General Partner with Rollspeed and Avadilon, Swiss-based investment funds focused on growth stage mhealth and health data opportunities. In 2013, Michael was the first Entrepreneur-in-Residence (EiR) for SystemsX, Switzerland’s largest (800M CHF) early stage life sciences fund, and served as a mentor for the ETH Entrepreneurship Lab.
Prior to 2013, Mr. Dillhyon served as Chairman of Genebio, a bioinformatics software firm, for 4 years and sat on the Strategic Advisory Committee for HealthTIES, an EU-backed consortium of four of Europe’s top regions in biosciences, medical technology and health entrepreneurship. Previous to his move to Switzerland in 2004, Mr. Dillhyon co-founded two US-based firms: Netelligent Corporation and ActiveObjects, where he held the roles of President, Chairman and CEO respectively.
Manager, Field Service
Service Partner Lead
Machine Learning Advisor
Senior Director, Global Field & Customer Service
Eric Paulik is a Senior Director of Global Field and Customer Service at Spectranetics, now a part of Philips Image Guided Therapy Devices.
Eric obtained his Bachelors of Business Management degree from Colorado State University. His professional background encompasses four years of Global Medical Device Capital Equipment Field Service management and 15 Years of Global Field Service management.
Head of US Service – Radiology
Prior to his Service role - Rakesh was Head of Finance for Americas Radiology. He has been at Bayer HealthCare for 10 years in roles of increasing responsibility including global, regional and country controlling for Medical Care. (Diabetes Care and Radiology business).
Prior to Bayer, Rakesh held positions at Pfizer, Valeant Pharmaceutical (Biovail) & Cadbury Adams, all within Finance, operations and business process improvement areas. Rakesh is graduate of Finance Leadership Program from (Compaq computers now HP) – 3 year finance rotational program.
Rakesh holds a B.S. in Finance & Economics magna cum laude from Northeastern University in Boston, MA and a Masters in General Management from the Cornell University, S.C. Johnson Graduate School of Management, Ithaca, NY.
Rakesh was born and raised in India, and has lived in the US for the last 26 years. Married for 16 years, he has 2 sons: Aayan, 9, and Arav, 6.
Senior Manager, Technical Services
Vice President, Business Operations
Katherine McHugh is a customer centric professional with 20 years’ operational, finance and human resource experience delivering superior service in the healthcare industry.
An innovative leader, Kathy successfully partners with customers; identifying and delivering the best possible solutions. A big believer in EQ (Emotional Intelligence) Kathy connects the customer’s goals and objectives with the available resources; focusing on Corporate Culture and recognizing that associate engagement, motivation and collaboration is key to delivering on any service promise.
Originally from the U.K., Kathy now resides in Southern California.
Director, Clinical Services
Kelly O’Neal is the Director of Service and Field Operations where he leads the commercial management and implementation strategies of service at Monteris Medical.
Kelly started his career as a field specialist at BrainLAB Inc. and quickly moved into a senior field role before moving into field management. Since then, he has held management positions in clinical sales, customer support, and now field service at Monteris Medical. He has been instrumental in “small company” strategic implementation within many departments at Monteris, including sales, marketing, business development, training, and now customer service and operations. Kelly has been involved in service and clinical sales for over 12 years.
He received his bachelor’s degree in Biomedical Engineering from Louisiana Tech University and his MBA from Louisiana State University; both located in Louisiana. He and his family currently reside in Louisiana.
Vice President & Head of Field Service LD/POC
Ron Pellegrini’s career with Siemens Healthcare spans over 20 years. It began as a licensed Medical Technologist specializing in Chemistry with the U.S. Air Force and at hospitals in Dallas / Fort Worth area.
His experience led him to an engineering position with Ciba-Corning Diagnostics. He has held the position of Regional Service Manager and Technical Sales Manager for Chiron & Bayer Healthcare. He held the role of National Technical Sales Director at Siemens and was a Zone Vice President in the Midwest & Western Zones for both the In Vivo and In Vitro businesses prior to taking on his recent role as Vice President, Head of Field Service for LD/POC.
Ron was awarded Rookie of the Year, Regional Manager & Director of the year, a three time President’s Club award winner and VP of the Year and a four time APEX winner while in his Service and Technical Sales Leadership positions. He is member of the American Medical Technologists (AMT), a mentor with the American Corporate Partners (ACP) for US Military Members, and is very active as a volunteer within his church community.
Ron has been married for the past 29 years with four beautiful children. He enjoys traveling, golf and the watching the Dallas Cowboys. He holds Bachelors degree in Medical Technology from Midwestern State University in Wichita Falls, TX and has a Masters degree in Business.
Vice President,Global Service & Technical Support
Amos has worked in the Service industry for over 30 years with vast experience in both the Field and the Corporate Service environment. His experiences include New Product Service Development, Technical Knowledge Management, Customer Satisfaction Measurement, Business Process Re-engineering, Workflow Analysis, Field Service Support, and Service Systems. Some of his most notable experiences have been in helping multiple companies establish an international presence.
Amos joined Medivators (formerly Minntech Corporation) in 2005. He is currently the VP of Global Service and Technical Support with responsibility for Global Service and Technical Support functions including Tech Support Operations, Field Service, and Depot Repair Centers.
Amos holds a degree in Electrical Engineering. He graduated from the Mini MBA program at the University of St. Thomas.
Director, Imaging Field Service
Director, Support Services – SaaS
Sarah Wright, Director, Support Services, SaaS at ResMed, is a dynamic people leader who is passionate about engaging, challenging and retaining talent.
Sarah is focused on the end user resupply journey, optimizing our support metrics operation to share feedback with our product teams on support drivers and end user pain points. Sarah is most at home digging into opportunities to improve the customer experience and is extremely engaged with her teams in striving to deliver the highest level of patient care.
Sarah has over 15 years in operations management across global companies (BlackBerry, NTT Data- HI offerings and ResMed) delivering Premier Enterprise Technical Support, IT Consulting, and Heathcare Informatics software support.
Director, Services Sales
Director, Strategic Sourcing & Contracts
Dana-Farber Cancer Institute
Susan Wills is the Director of Strategic Sourcing and Contracts for the Dana-Farber Cancer Institute in Boston, Massachusetts. She has been in her current position for five years.
Susan has worked as the Director of Materials Management, covering departments such as purchasing, contracts, sterile central, courier, mailroom, print shop, medical equipment management, patient transport, warehouse, receiving and inventory control, for over 25 years in both Massachusetts and New Hampshire community hospitals.
Susan has been a member of AHRMM since 1992, has been a CMRP since 2002 and recently received her Fellow status in May 2016. She has served on the AHRMM Educational Committee and has supported the New England Society of Healthcare Materials Management (NESHMM). She currently serves on the NESHMM Educational Committee.
Susan is certified in LEAN and has presented at several conferences on supply chain related topics.
Associate Director, Global Clinical Operations
Program Director, Connected Care
Dan Martinson holds the position of Program Director within the Connected Care organization at Stryker. Since his start with the company in 2009, Dan has been passionate about the power of connecting people and things to enable better insights and more informed decision making.
For the last four years, Dan’s focus has been on understanding the data needs of Stryker’s customers that can be derived from ‘smart’ connected products and developing customer facing solutions to meet those needs. This was highlighted in 2017 with the launch of Smart Equipment Management, one of Stryker’s first data-as-an-asset applications. Prior to his career at Stryker, Dan spent 10 years in the automotive industry with a focus on operations and quality leadership before transitioning to the medical device space with Stryker.
Dan is a graduate of Michigan State University with a Bachelor of Science in Mechanical Engineering and holds a Master of Science in Mechanical Engineering from the University of Michigan. Dan and his family currently reside in Kalamazoo, MI.
General Manager, Software & Analytics
Jason Schneck has 20 years experience in the Healthcare Services and technology Asset Management environment, having led service operations, commercial teams, and consulting performance improvement groups. Currently Jason leads the Service Software & Analytics portfolio for GE Healthcare, developing a suite of applications that enable improved asset performance and clinical effectiveness of healthcare technology.
General Manager, In-House & On-Demand Services
As the Commercial General Manager of In-House and On-Demand Service for GE Healthcare in the United States, Aaron Goryl is responsible for driving the go-to-market strategy and growth initiatives for one of the largest growth areas, Healthcare Technology Management and On-Demand Services. Aaron leads a diverse team dedicated to creating innovative solutions to help North American customers navigate the challenges of building and optimizing in-house service models within a healthcare system in transformation.
Aaron has held leadership roles within GE Healthcare for the past 17 years. Most recently, he served as GE Healthcare’s Zone General Manager for Service Sales in the western United States. Before joining GE Healthcare, he led commercial efforts within a variety of third party service and parts providers.
Aaron lives in Cave Creek, Arizona, with his wife, Carolyn, and children, Aidan and Payton. His interests include Krav Maga, Spartan Race, hiking and time with family.
Vice President, Industry Solutions
Jeff Bonnell is the VP of Industry Solutions at Coresystems. Jeff has played a key role optimizing service and asset performance, safety, and compliance for manufacturing (including many FDA validated pharma and medical technology companies), energy, telecommunication and utility companies in more than 20 countries. In addition to holding leadership roles in product and solution management, service delivery, marketing and strategy with technology and service providers, Jeff has extensive experience as an engineer, manager, consultant, project manager, and solution architect in industry.
Jeff has developed and teaches an Asset Knowledge Management course that is offered as part of an Asset Management Certification program for Plant Engineering and Maintenance Association of Canada (PEMAC) in 2016. Jeff held volunteer positions with PEMAC and the School for Social Entrepreneurship, where he acted as a mentor for new entrepreneurs developing social enterprises.
Jeff holds degrees in Industrial Engineering and Business and an MBA from the Richard Ivey School of Business at the University of Western Ontario.
National Sales Manager
David brings over 35 years experience in the Logistics and Supply Chain space with 24 years tenure at FedEx. At FedEx, David currently leads the sales effort for Critical Inventory Logistics and Special Services for FedEx. Based in Pittsburgh and manages a team of sales professionals throughout the country.
He is actively involved in Field Service events for a number of years as FedEx has been a primary sponsor for Field Service conferences in healthcare and high tech as well as the general event held in April each year.
Director of Design
In her 22-year design career, Jody has created just about everything from holograms to physical products and R&D for over 100 companies. Today, she is Director of Design for Singularity University Labs, where she incubates solutions to Global Grand Challenges using exponential technologies.
She’s spent the last 7 years on AR/VR, most notably as Principal Experience Designer on the HoloLens Project at Microsoft and Principal UX at LEAP Motion. Previously, she co-founded and directed Kicker Studio, a design consultancy specializing in Natural User Interface and R&D for companies including Intel, Samsung, Microsoft, and DARPA.
Jody is also a practicing artist with an MFA in Painting and Design & Technology from the San Francisco Art Institute. She’s a collaborator with the art crew Five Ton Crane, and builds robots and rockets in her spare time.
Co-Founder & CEO
Jennifer Fried is the CEO and Co-Founder of ExplORer Surgical. Jennifer founded the company with Dr. Alex Langerman as an MBA student at the University of Chicago Booth School of Business, where she received her degree with honors in Finance and Entrepreneurship.
Previously, Jennifer was a Vice President at Park Lane Ventures, a healthcare-focused venture capital fund spun out of Essex Woodlands. For over two years, she was the only non-managing director as part of a four-person investor team led by three of the most experienced healthcare venture capitalists in the industry, each of whom have been practicing early stage venture capital investing for over two decades. She also served as healthcare associate at Hyde Park Angels, during which time she was sourcing, diligencing, and evaluating early-stage healthcare businesses in the Chicago area. Jennifer began her career as a consultant at Bain & Company in Chicago after graduating from Northwestern University.
Jennifer has received numerous accolades for her professional, academic, and extracurricular participation. She and ExplORer Surgical have been featured in periodicals like the Chicago Tribune, Wall Street Journal , and Crain’s Chicago Business . In October, the ExplORer Surgical team won a Chicago Innovation Award, the Up-and-Comer award. Recently, Jennifer’s pitch led ExplOrer Surgical to win First Place in the MedTech Innovator Midwest Region. Previously, she led the ExplORer Surgical team to a 2nd place finish at the Chicago Booth New Venture Challenge, which is listed in the top 10 accelerators in the country.
Jennifer has been named a Fellow of the competitive two-year Kauffman Fellows program and was named a Herman Family Fellow by the Polsky Center for Entrepreneurship and Innovation. She received a $70,000 Forte Fellow scholarship that paid a portion of her tuition at Chicago Booth. She received a $2,500 annual prize from the University of Chicago Women’s Business Group, recognizing her as an MBA student likely to advance the interests and achievements of women. She also had the Vashee Most Promising Entrepreneur Award bestowed upon her, which provides a monetary award to a graduating student who has demonstrated leadership in entrepreneurship at Chicago Booth.
Chief Executive Officer
Renee LaPine was named President and CEO for EMSAR in April 2005.
As the chief advocate for the company, Renee assures the execution of EMSAR’s short and long term strategic plans. She works with the EMSAR team to facilitate balance in the interests of all stakeholders: Clients, Customers, Franchises, Employees and Stockholders.
Renee began her career with EMSAR as part of the founding team in 1993 as the Controller, responsible for the financial aspects of the company, eventually attaining the position of Vice President, Finance in 1997 and Executive Vice President in 2000.
Renee holds a Bachelor of Science degree in Business Management from Wilmington College. She is a member of the Clinton County Port Authority Board of Directors and the Board of Trustees for Wilmington College, along with various advisory council roles with a focus on education, K-College. Renee is a past member of CEO Advisory Council, Vistage, and currently belongs to CEO Advisory Council, C12.
Executive Director, Global Service
At BD Life Sciences, Don manages field service, phone support, remote support, training (FE and Apps), service engineering and the global spare parts supply-chain. He has over 27 years of field service experience and started out as a field engineer servicing surgical lasers. Before BD Don spent 17 years at GE Healthcare and worked in Clinical Services, Healthcare IT, Diagnostics and Life Sciences.
He was Six Sigma Master Black Belt certified at GE Healthcare. Don holds both an MBA and a PhD in Information Technology.
Vice President, Sales
For over 25 years, Robert has helped companies achieve great success as a partner and thought leader. Robert’s experience covers a multitude of markets including Internet of Things, Retail Security, Real Time Analytics, Field Service Management and Digital Rights Management.
His creative and innovative approach has helped companies create new revenue streams, markets and strategies while streamlining operations. This in turn has led to significant revenue growth. He has partnered with Honeywell, Abbott, Lam Research, SAIC, Gap, Pentair, BD, Macy’s and CareFusion.
Robert grew up and still lives in the Bay Area and attended San Francisco State University. As the VP of Sales at Help Lightning, Robert’s goal is to continue helping companies achieve great success as their partner and thought leader.
Associate Vice President, Service Delivery
Marlene Kolodziej is a recognized leader in the development and implementation of customer-focused transformative technology and support solutions, with over three decades of experience in end-user, infrastructure, network, data center, programming/development, and applications experience. Currently, she is the Assistant Vice President of Service Delivery for Northwell Health in Long Island, New York, providing leadership in the areas of Field Support, Help Desk, Video and Web Conferencing, Mobility, Telehealth, and Innovation.
Ms. Kolodziej has broad industry experience, including chemical, publishing, finance, data retention and storage, and healthcare, with a focus on leading and directing global technology and business teams to implement innovative client support solutions that increase standardization, strengthen the organization, and decrease maintenance costs. She has provided strategic worldwide client support services, call center, operations, disaster recovery, and infrastructure management, with a focus on driving operational excellence to ensure that service levels and performance are met or exceeded.
Ms. Kolodziej holds a Bachelor’s degree in Information Sciences, a Master’s degree in Business Administration, and is currently finishing her Doctorate in Business Administration.
Director, Engineering Solutions
A director of Engineering Solutions for Wind River, Scott Slomba is a 30-year veteran in the real-time embedded computer industry, with over 18 years of technical management positions running various field based support and service organizations. Scott has worn many technical hats throughout his career, from software developer and support engineer to technical trainer and field application engineer.
Scott holds a Bachelor of Science degree in Computer Science from University of Massachusetts Lowell and a Master of Science degree in Computer Science from Northeastern University.
Rama is a daredevil, a people person and a scientist (UMD, MIT, Applied Materials) all rolled into one. He loves getting technical, but also tremendously enjoys empathizing with the customer through simple, clear communication, and driving efficiency, something he considers his forte. Nothing brings him more joy than getting his hands dirty to solve anyone’s pain point.
When not alleviating a problem, Rama centers himself through his family, cooking, tennis, yoga, and climbing mountains with his wife.
Fun fact: Rama backpacked through almost 60 countries over 32 months and thrived.
Enterprise Sales Manager
Vice President, Global Customer Transformation
ServiceMax, from GE Digital
Patrice Eberline is Vice President of Global Customer Transformation at ServiceMax where she uses her years of service delivery experience working with prospects and existing customers to fully leverage the value of ServiceMax to their field service organizations.
Patrice brings over 25 years of services and leadership experience to ServiceMax, and has held key leadership roles in several fast-growing software companies. Focused on delivering high impact and long-term customer success, Patrice has a broad background in all aspects of implementation delivery, from methodology to package content, as well as creating/implementing best practice strategies for deployment, training, and adoption across large and complex organizations. Patrice wrote the book, A Diamond in the Rough, and recently released her new book, A Diamond in the Rough: Unleashing the Power of Field Service Transformation, which focuses on key operational metrics within field service that help service leaders gain customer loyalty, run a more proficient and effective service organization and ultimately take their company to the next level.
Patrice holds a Bachelor of Science degree in Business from the University of the Pacific, with special study in strategy development and conflict resolution.