Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Day Three – Regulatory Compliance, Cybersecurity & Patient Data Protection

February 26, 2020 

7:30 am - 8:30 am Continental Breakfast and Registration

8:30 am - 8:40 am Welcome Remarks

Antonia Kay, Event Director at Field Service Medical

Antonia Kay

Event Director
Field Service Medical

8:40 am - 8:55 am Chairperson's Opening Address

8:55 am - 9:20 am Regulatory Keynote: A Year In Progress: an Update on CDRH Restructuring

9:20 am - 9:40 am Keynote Embracing Connectivity, Escaping Cybersecurity Threats

With over 3.7 million connected devices in use today and the global IoMT market projected to reach $136.8 billion by 2021, healthcare providers are quickly becoming one of the ‘hottest’ targets for hackers. Without the right security technology and measures in place, HCPs are struggling to protect themselves and their patients from cyberattacks, and the need for industrywide collaboration has been repeatedly voiced by all stakeholders involved – medical device manufacturers, healthcare systems, EHRs, payers, FDA and more.

Join Kevin Derr, an experienced data analytics and security executive who has led large development teams through the transformation from typical siloed environments into matrix managed organizations guided by Lean principles for numerous medical device organizations, for takeaways on:

-How do you work around all the connectivity and cybersecurity roadblocks?
-How do you communicate effectively with the customer to ensure that they see the value in your service?
-How do you foresee and plan for potential cyberattacks, outages and privacy violations?

Kevin Derr, Head of Data Analytics and Chief Security Officer at Auris Health

Kevin Derr

Head of Data Analytics and Chief Security Officer
Auris Health

9:40 am - 10:20 am Panel: The Growing Scale of Patient Data Breaches – Best Practices in Risk Mitigation

Join our expert panelists to explore the whys and hows of groundbreaking industry partnerships and initiatives aimed at combatting medical data breaches and ensuring patient safety. Key takeaways include:

-Working together to address equipment vulnerability and cybersecurity security risks 
-Fixing misconfigured databases and errors compromising data 
-Working out a clear-cut  strategy to protect your organization from hacker attacks and adverse events

Jaime Eveleigh, Senior Manager, Technical Support at Luminex Corporation

Jaime Eveleigh

Senior Manager, Technical Support
Luminex Corporation

Marlene Kolodziej, Associate Vice President, Service Delivery at Northwell Health

Marlene Kolodziej

Associate Vice President, Service Delivery
Northwell Health

10:20 am - 10:50 am Morning Refreshment and Networking Break in the Exhibit Hall

10:50 am - 11:30 am Panel: Security and Compliance – Keeping Up with New Regulations

Security and regulatory compliance are on the top of most medical device executives’ agendas, however changing regulations - both in the U.S. and Europe - are not so easy to keep up with. Our panelists will discuss global regulations you should be on the lookout for and the implications they might have on your business. Main takeaways include:

- Dealing with the complexity of regulatory requirements and figuring out the pathway for your company’s product line (early-stage medical device companies)
- Preparing for audits and ensuring regulatory compliance and success throughout the product lifecycle
- What you should know about the European Medical Device Reporting (MDR) and recent revisions
- Understanding California’s SB 327 IoT security bill
- FIPS 200 minimum security requirements
Andrew Maza, Vice President Clinical Affairs at Forest Devices

Andrew Maza

Vice President Clinical Affairs
Forest Devices

11:30 am - 11:50 am Sponsored Keynote

11:50 am - 12:50 pm FDA Open Door

Networking opportunity: Is regulatory compliance keeping you up at night? Wish you had an opportunity to meet with an FDA representative one-on-one and have your toughest regulatory questions answered? 

This brand new open-door session is here to the rescue! No advance sign up required – just stop by and our FDA speaker will be happy to help!

12:50 pm - 1:30 pm Small Group Workshop: Beyond the Survival Mode: What Does Efficient and Engaging Service Leadership Really Look Like?

Small Group Networking:

Join this workshop to benchmark your leadership strategies, deliberate on your successes and failures.

This is your unique opportunity to cross-compare real-life examples of bottom-up and bottom down leadership approaches, explore continuous employee engagement practices and secrets to building moral.

**By invite only, advance sign-up required**

Mario Guendelman, Director, Service - West Region at MEDIVATORS

Mario Guendelman

Director, Service - West Region
MEDIVATORS

12:50 pm - 1:30 pm Small Group Workshop: Best Practices in Customer Experience Process Standardization

Small Group Networking:

Meet with 15-20 industry practitioners to discuss your customer experience challenges and opportunities in response to a question/challenge posed by the workshop host. 

**By invite only, advance sign-up required**

Anna Quakenbush, Director Global Customer Experience at Illumina

Anna Quakenbush

Director Global Customer Experience
Illumina

12:50 pm - 1:30 pm Small Group Workshop: Increasing the Odds of Finding the Right Talent

**By invite only, advance sign-up required**
Jeff Thompson, Senior Director, Service at Lumenis Inc

Jeff Thompson

Senior Director, Service
Lumenis Inc

1:30 pm - 1:30 pm To-Go Lunch & Conclusion of Field Service Medical 2020