Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Day Three – Regulatory Compliance, Cybersecurity & Patient Data Protection

February 26, 2020 

7:30 am - 8:30 am Continental Breakfast and Registration

8:30 am - 8:40 am Welcome Remarks

Antonia Kay, Event Director at Field Service Medical

Antonia Kay

Event Director
Field Service Medical

8:40 am - 8:55 am Chairperson's Opening Address

This showcase is your one-stop shop for all things innovation. Hear from early-stage medical device companies that are changing the industry landscape with breakthrough technology and unique treatment programs and products.

We’ve carefully selected the most state-of-the-art products – each company gets 10 minutes to showcase their invention in front of the entire audience. You as the audience have the final vote in who takes home the annual “Field Service Medical Innovator’s Award.”

Andrew Maza, Vice President Clinical Affairs at Forest Devices

Andrew Maza

Vice President Clinical Affairs
Forest Devices

Oren Goldshtein, CEO at Vectorious Medical Technologies

Oren Goldshtein

Vectorious Medical Technologies

John Uecker, CEO at ClearCam

John Uecker


Steven Chen, Chief Medical Officer at Avelas Biosciences

Steven Chen

Chief Medical Officer
Avelas Biosciences

Join our expert panelists to explore the whys and hows of groundbreaking industry partnerships and initiatives aimed at combatting medical data breaches and ensuring patient safety. Key takeaways include:

-Working together to address equipment vulnerability and cybersecurity security risks 
-Fixing misconfigured databases and errors compromising data 
-Working out a clear-cut  strategy to protect your organization from hacker attacks and adverse events

Jaime Eveleigh, Senior Manager, Technical Support at Luminex Corporation

Jaime Eveleigh

Senior Manager, Technical Support
Luminex Corporation

Mike Cramer, Director, Partner Business at QIAGEN

Mike Cramer

Director, Partner Business

Marlene Kolodziej, Vice President, Centralized Services at RICOH USA, INC.

Marlene Kolodziej

Vice President, Centralized Services

Rodney Nolen, Clinical Engineering Manager at University of Minnesota Medical Center

Rodney Nolen

Clinical Engineering Manager
University of Minnesota Medical Center

11:00 am - 11:20 am Panel Interactive Working Groups

Discuss your pressing data protection and cybersecurity challenges in response to a question/challenge posed by the panel moderator.

11:20 am - 11:50 am Morning Refreshment and Networking Break in the Exhibit Hall

11:50 am - 12:00 pm Innovation Spotlight

Compliance Meetup

12:00 pm - 1:00 pm Security and Compliance – Keeping Up with New Regulations
Small Group Networking:
Security and regulatory compliance are on the top of most medical device executives’ agendas, however changing regulations - both in the U.S. and Europe - are not so easy to keep up with. Our panelists will discuss global regulations you should be on the lookout for and the implications they might have on your business. Main takeaways include:

- Dealing with the complexity of regulatory requirements and figuring out the pathway for your company’s product line (early-stage medical device companies)
- Preparing for audits and ensuring regulatory compliance and success throughout the product lifecycle
- What you should know about the European Medical Device Reporting (MDR) and recent revisions
- Understanding California’s SB 327 IoT security bill
- FIPS 200 minimum security requirements

Customer Experience Meetup

12:00 pm - 1:00 pm Best Practices in Customer Experience Process Standardization
Small Group Networking: Meet with 15-20 industry practitioners to discuss your customer experience challenges and opportunities in response to a question/challenge posed by the workshop host. 

**By invite only, advance sign-up required**

Anna Quackenbush, Director Global Customer Experience at Illumina

Anna Quackenbush

Director Global Customer Experience

Talent Management Meetup

12:00 pm - 1:00 pm Increasing the Odds of Finding the Right Talent
Small Group Networking: Join this workshop to share your talent recruitment and engagement challenges with like-minded service and support executives, hear what others have done to improve their retention rates and get back to the office with solutions that you can apply in practice to close talent management gaps at your organization.

**By invite only, advance sign-up required**

Jeff Thompson, Senior Director, Service at Lumenis Inc

Jeff Thompson

Senior Director, Service
Lumenis Inc

Service Leadership Meetup

12:00 pm - 1:00 pm Beyond the Survival Mode: What Does Efficient and Engaging Service Leadership Really Look Like?
Small Group Networking: 

Join this workshop to benchmark your leadership strategies, deliberate on your successes and failures.

This is your unique opportunity to cross-compare real-life examples of bottom-up and bottom down leadership approaches, explore continuous employee engagement practices and secrets to building moral.

Mario Guendelman, Director, Service - West Region at MEDIVATORS

Mario Guendelman

Director, Service - West Region

1:00 pm - 1:00 pm To-Go Lunch & Conclusion of Field Service Medical 2020