Field Service Medical 2019

February 25 - 27, 2019

Rancho Bernardo Inn, San Diego, CA


Aleem Khawaja

Service Process Integrator
BD Life Sciences

2:50 PM Talk-Show Panel: Tracking and Measuring Goals and Key Performance Indicators in Field Service

This panel explores various approaches in setting goals for your field service and measuring essential KPIs and metrics that allow you to align your overall business objectives against pre-determined goals:

-For field service technicians, which goals or KPIs should you measure?
-Should high first-time-fix be on the top or should low repeat calls be measured too? 
-What impact each of these metrics has on  overall customer satisfaction?

5:00 PM Interactive Roundtables

Interactive roundtables

1.The Latest Trends in Mobile Technology, Wearable Devices and Homecare Delivery 
  • Christian Eras, Vice President Global Service , Ziehm Imaging GmbH

2.The Dos and Don’ts of Service Marketing
  • Kevin Lowitz, Director, Product Management and Marketing, Thermo Fisher Scientific

3.Third Party Partnerships: Avoiding Risks and Maximizing Customer Satisfaction
  • Michael Queen, Area Service Director, East, Luminex Corporation

4.Advancing Medical Device Quality and Safety
  • Pamela Goldberg, President and CEO, Medical Device Innovation Consortium (MDIC)

5.Running Service Organization as a Business Unit 
  • Tom Buckley, Director - Capital Equipment Technical Services,  Boston Scientific 

6.Evaluating Your Customer’s Facility Requirements for Improved Product Installations
  • Eric Paulik, Director Field Service - Image Guided Therapy Devices, Philips

7.Finding a Balance between Service and Cost
  • Aleem Khawaja, Service Process Integrator, BD Life Sciences

8.The Evolving Factors Driving Customer Loyalty and Retention
  • Jaime Thelen, Director, Commercial Service, Medtronic

Check out the incredible speaker line-up to see who will be joining Aleem.

Download The Latest Agenda