At Field Service Medical You Will Learn How To:

  • Use service and support to differentiate your brand from the competition
  • Make the business case with your c-suite for increasingly innovative service and foster a culture of service across all internal departments
  • Find and train the next generation of service talent while retaining and digitizing the ‘need to know’ knowledge that retiring technicians could be walking out the door with
  • Enhance the product lifecycle and customer satisfaction with connected products

2016 Speakers Included

Christian Eras

Vice President of Global Service

Rick Brandl

Senior Director
Service Medtronic

Tom Buckley

Director, Global Technical Services
American Medical Systems

John Liebig

VP of Customer Solutions

Jennifer Lescallett

Sr. Director, North America Service and Support

Dave Newell

Sr. Global Materials Manager, CSS Logistics-Supply Management

Danny Barnett

East Area Service Director

Richard Grau

Director of Field Service


"This forum is a great way to keep current with the latest trends. The programs provide great insight into some of the best practices straight from leaders in the industry"

Steve Wickiser, Director of Service, Roche Diagnostics

Innovations In Technology

Come to San Diego and discover the latest advances in field mobility, preventative maintenance and predictive analytics.

5 Star Content

Our program content spans the customer journey, from initial contact to onsite experience to technician efficiency to customer feedback & retention.

You’re In Great Company

Enhance your connections through fun and interactive networking with medical device service leaders. San Diego is where the entire medical device service community comes together.

Rancho Bernardo Inn

17550 Bernardo Oaks Drive
San Diego, CA 92128

Tel: (858) 675-8400