Field Service Medical 2025

Optimizing Field Service Operations with AI and FSM Solutions

This report explores the current landscape and future outlook of Artificial Intelligence (AI) and Field Service Management (FSM) software within the field service industry. The findings highlight field service teams’ strategic pivot towards leveraging AI and FSM for improving operational efficiencies, predictive maintenance, resource optimization, and enhancing customer experiences. Moving forward, field service leaders and technicians will use these technologies not just as tools for backend optimization but also as catalysts for transforming customer interactions.

Mobile Technology and the Field Service Workforce

Field service technicians are increasingly dependent on mobile technologies to diagnose problems quickly, access critical data, and deliver services above customer expectations. Teams now need software that offers seamless functionality across mobile and desktop platforms, with a strong focus on customization and user-friendly interfaces. This report explores the current state of mobile technology use in field service. It reveals key insights about how effectively field service teams are leveraging mobile technology, as well as what steps they can take in the future to improve on their mobile-first field service initiatives.