According to a new survey of service and support executives at global service companies like Pitney Bowes
, nearly half of field service companies (47%) are incentivizing reps to sell services
. While technical training still far outweighs soft skill training for field service technicians, according to 74% of attendees, customer experience is playing a more important role as service revenues account for 35% or more of all company revenue
, according to 46% of our respondents. While companies in field service are investing in training that will enhance customer service, this data suggests that companies still place the highest value on their product.
The Field Service research team–with the help of global service software provider Astea—created the report based on the findings.
Click on the icon to the left to download the complete field service report to determine how your own firm measures up to your peers and competitors in the Field Service Industry.
- See more at: http://www.wbresearch.com/fieldservicemedical/field-service-report.aspx#sthash.97NKLTZd.dpuf