AI Advisory Lab
If you're serious about using AI to drive real outcomes in your service organization, the Field Service Medical AI Advisory Labs is where you need to be.
We’ve broken it down so you can make the most of this two-part experience:
Part 1: AI Advisory Lab Showcase
Monday, February 23rd & Tuesday, February 24th
Join Circuitry.ai and Timefold as they take the stage with real clients to present case studies, showing exactly how they’re using AI today to improve performance, reduce costs, and unlock new revenue.
Station #1 – Circuitry.ai
Circuitry.ai delivers AI-powered Decision Intelligence to help manufacturers achieve faster, more accurate outcomes across the service lifecycle. The platform powers autonomous service journeys with Service AI workers. Circuitry.ai’s global team of experts have decades of experience in delivering service lifecycle management solutions to hundreds of manufacturers. Circuitry.ai is transforming how manufacturers deliver service by bringing AI into every decision.
Case Study: Right Answers, Right Now: AI-Guided Decision Intelligence for Complex Device Support
Support teams for complex medical devices face pressure to resolve issues faster while maintaining accuracy, consistency, and compliance. In this session, Ashok Kartham, CEO of Circuitry.ai, is joined by Brent Lloyd, VP, Service and Technology Operations at Noah Medical, to discuss how AI-driven Service Decision Intelligence gives support teams immediate access to accurate, compliant answers within their existing workflows, including CRMs like Salesforce, so they can reduce friction and accelerate resolution times. Using real-world examples from medical devices and other complex equipment industries, attendees will learn how AI-guided decisions improve first-time fix rates, reduce mean time to repair, and lower cost-to-serve, without requiring teams to change how they work
- Ashok Kartham, CEO, Circuitry.ai
- Brent Lloyd, Vice President Service and Technology Operations, Noah Medical
What you’ll learn:
- What Service Decision Intelligence is and how it differs from traditional CRM, knowledge, and analytics tools
- How AI can guide in-the-moment service decisions across service teams and support agents.
- Real-world examples showing ROI in 60–90 days
- Practical steps to start AI-guided support journeys across support agents and service teams
Station #2 – Stratix
Stratix simplifies mobile technology for field service teams – making it easy and seamless for techs in the field to use, stay connected and supported on all their devices across laptops, tablets, smartphones, wearables, and printers.
Stratix is the most experienced Managed Mobile Services (MMS) provider in the U.S. and Canada. We leverage over four decades of expertise to design, procure, deploy, secure, manage, and support end-to-end mobile technology solutions for some of the world’s most iconic brands. Our mission is to make mobile solutions convenient, easy, and cost-effective for our customers. Stratix's SmartMobile programs ensure each customer has the right technology, tools, and support programs in place to stay ahead.
Services Offered:
- Full lifecycle services from procurement to provisioning, deployment, reverse logistics, repair, managed inventory, and IT asset disposition
- Next day device or zero-downtime device replacement services
- On-shore help desk and EMM technical support services 24x7x365
- Multisim failover connectivity combined with Telecom Expense Management to keep costs low
Case Study: AI at the Edge: Transforming the Frontline Field Service Experience
Station #3 – TIMEFOLD.AI
Timefold is the leading expert in AI-powered scheduling and routing for skilled field service teams. Their PlanningAI engine continuously adapts to real-world events, like cancellations or traffic, to deliver optimized, human-aware schedules. The result: less travel time, higher first-time fix rates, and more confident, in-control field operations.
How Matrix Medical Network Rebuilt Nationwide Field Service Routing with Timefold: From Black Box to Control
For most medical device and healthcare service organizations, scheduling and routing is a black-box cost center. Matrix Medical Network felt the same running on Microsoft's Field Service system.
In this AI Lab, Matrix Medical shares how they replaced their rigid and costly scheduling system with an AI-powered scheduling & routing optimization engine powering 4,000–5,000 in-home assessments per day across 45 U.S. states. The conversation covers the real barriers to change: Complexity, cost, and trust.
The results? 70% cost savings, optimization runs reduced from 25 minutes to 15 seconds, and dispatchers that are finally able to understand why the system makes its decisions.
Expect a candid discussion on what worked, what didn’t, and what service leaders should realistically expect when introducing optimization into mission-critical operations. This isn't about replacing people with AI, it's about giving your team superpowers.
Book a 1:1 Advisory Lab Appointment
Wednesday, February 25th
Have questions on how to practically implement these AI platforms in your company? Secure a 15-minute private meeting with the Circuitry.ai and/or Timefold teams, and their clients, to dive deeper into the use cases, ask your toughest questions, and explore what AI could look like in your organization.
These conversations are tailored to your role, your challenges, and your goals, but spots are limited, and advanced sign-up is required.
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