Whitepaper & Video Center

Accelerating IoT Maturity in Medical Field Service

Despite the growing adoption of healthcare IoT solutions, many organizations in the space have minimal resources available to them for deploying, managing, and maintaining a successful IoT solution. Many healthcare organizations lack the necessary support throughout the entire IoT solution lifecycle, preventing them from realizing the true value of their IoT deployments. In this report, we explore how adopting a single source provider drives better patient outcomes and operational success. In the findings, we observe how mature IoT solutions help field service teams add capabilities and value to their existing solutions, driving patient satisfaction and profitability.

Driving Business Value and Customer Satisfaction with Medical Field Service Technologies

The medical device industry is growing in its responsibility towards customer satisfaction and adherence to regulatory compliance. Field service teams must optimize all dimensions of service to meet the rising expectations of healthcare service providers and ultimately their patients. In this report, leveraging industry data from the medical field service leadership community, we explore how service teams can improve visibility, compliance, FSE enablement, and the supply chain in their effort to improve patient outcomes.

Benchmarking Medical Field Service Management and a New Generation of Integrated Solutions

Physicians, medical facilities, and patients are calling upon medical device field service organizations to do more. But field service organizations face a central problem—a lack of connection between back office intelligence and the world their technicians impact in the field. In this new Field Service Medical report, discover how medical field service leaders are taking on these new challenges, market conditions, and client expectations with comprehensive technology adoption.

An Evolving Approach to Managing Medical Device Service and Support

Click the image to the left to download your copy! The 2016 edition of the Field Service Medical Director's Report covers the most challenging and rewarding areas of opportunity facing the medical device service community. This year's report focuses on the following key topics:Complying with regulation and streamlining service operationsBuilding brand loyalty through outstanding customer serviceUtilizing technology to move beyond "break fix" scenarios