Christopher DeLeon

Focus on how to elevate the skills of medical service teams to identify and address issues before they escalate into costly repairs. This session will cover training methodologies that empower technicians to detect early signs of equipment failure, effectively shifting from reactive to proactive maintenance.

• Training approaches that enhance early detection skills in field service teams.
• Implementing simulation-based learning and real-time analytics.
• Strategies for cultivating a proactive service culture within healthcare organizations.

This session will delve into a detailed case study of how one organization successfully transformed its field service operations to significantly reduce employee churn. By strategically changing the company culture and implementing targeted retention strategies, they fostered a more engaging and supportive work environment for field service engineers. Key points include:

• Strategies implemented to improve job satisfaction and retention among field service engineers.
• The role of leadership in driving cultural change and reducing churn in the field service sector.
• Measurable outcomes and lessons learned from the cultural transformation efforts.