Christopher Deleon

Senior Service Manager Candela Medical

Day 2, February 24, 2026

10:50 AM Keynote Panel: Cross functional collaboration: Bridging service, sales, and marketing for a unified customer experience

This panel reveals how organizations can break down barriers, synchronize strategies, and share knowledge to deliver consistent, high-impact interactions at every stage of the customer journey. Learn proven tactics for integrating processes, aligning objectives, and building a culture of collaboration that drives loyalty and growth.

Key Takeaways:

Uniting teams for a seamless customer journey
Sharing insights to anticipate and meet customer needs
Streamlining processes for consistent, brand-aligned interactions

Day 3, February 25, 2026

8:50 AM Panel: Change Management in FS: Leading Teams through Reorganization and Technology Shifts

This panel explores proven strategies for leading field service teams through organizational restructuring and technology adoption. Industry leaders will discuss how to proactively guide teams through change, minimize resistance, and foster resilience, ensuring smooth transitions and sustained performance during periods of transformation.

Key Takeaways:

Equipping teams with hands-on training to boost technology adoption
Recognizing and address concerns quickly to sustain engagement
Communicating change early and often to build team alignment

Check out the incredible speaker line-up to see who will be joining Christopher.

Download The Latest Agenda