Christopher DeLeon

Senior Service Manager Candela Medical

Christopher DeLeon is a seasoned leader with decades of expertise in Naval Shipboard Electronic Systems Repair and in the Medical Device Field Service Industry. Currently serving as Senior Regional Field Service Manager at Candela Medical Corp., Chris oversees operations across the Western United States, including Alaska and Hawaii. As a former Naval Electronics Technician Chief, his leadership has successfully coordinated and executed successful maintenance and repair programs. This ensured optimum equipment reliability, instrumental to multinational communications infrastructure and safety of shipboard navigation. Chris’ leadership experience has proved beneficial to improved culture shifts inside of Candela’s service organization, reducing field service turnover rates, improved medical device repair rates, and more efficient operations.

Day 2: Navigating the Shift in Medical Services: Modern Workforce Dynamics and Optimization Strategies for Service Excellence

9:05 AM Panel: Proactive Service Training: Upskilling for Early Issue Identification

Focus on how to elevate the skills of medical service teams to identify and address issues before they escalate into costly repairs. This session will cover training methodologies that empower technicians to detect early signs of equipment failure, effectively shifting from reactive to proactive maintenance.

Training approaches that enhance early detection skills in field service teams.
Implementing simulation-based learning and real-time analytics.
Strategies for cultivating a proactive service culture within healthcare organizations.

4:45 PM Working Group: Culture Shift in Action: Reducing High Churn Among Field Service Engineers

This session will delve into a detailed case study of how one organization successfully transformed its field service operations to significantly reduce employee churn. By strategically changing the company culture and implementing targeted retention strategies, they fostered a more engaging and supportive work environment for field service engineers. Key points include:

Strategies implemented to improve job satisfaction and retention among field service engineers.
The role of leadership in driving cultural change and reducing churn in the field service sector.
Measurable outcomes and lessons learned from the cultural transformation efforts.

Check out the incredible speaker line-up to see who will be joining Christopher.

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