Dave Hartley

Focus on how to elevate the skills of medical service teams to identify and address issues before they escalate into costly repairs. This session will cover training methodologies that empower technicians to detect early signs of equipment failure, effectively shifting from reactive to proactive maintenance.

• Training approaches that enhance early detection skills in field service teams.
• Implementing simulation-based learning and real-time analytics.
• Strategies for cultivating a proactive service culture within healthcare organizations.

This session explores the critical challenge of retaining and recruiting field service engineers (FSEs) in the medical technology industry. As the workforce ages and fewer new entrants choose this path, it becomes imperative for organizations, especially mid-sized companies, to adopt innovative strategies to attract and keep top talent. This discussion will cover effective tactics for enhancing job appeal, improving retention rates, and competing effectively with larger corporations for skilled professionals.

• Analyzing the demographic shifts impacting the availability and engagement of field service engineers in the medical device sector
• Strategies for enhancing the attractiveness of FSE roles to new entrants and career switchers, including the marketing of these roles' importance and impact on healthcare outcomes
• Comparison of retention strategies: How mid-sized companies can leverage their unique advantages to compete with larger entities in attracting and retaining talent
• Implementing support systems and career development opportunities tailored to the needs of both aging workforce and newer entrants

Case studies from successful medical technology companies that have improved their recruitment and retention rates through innovative HR practices and industry collaboration