February 25 - 27, 2019
Rancho Bernardo Inn, San Diego, CA
David A. Schauble
Regional Sales Manager
FedEx Trade Networks
8:20 AM Chairperson’s Opening Address
8:30 AM Fireside Chat: The Implications of Customer Care UBERization for Your Field Service Organization
An explosion of on-demand-services is reshaping customers’ demands and expectations around the globe, and medical device industry is no exception to this phenomenon. Based on their everyday experience as a consumer, healthcare practitioners expect instant field service and improvements in customer support. To maintain their competitive edge and retain customers, OEMs must adapt to this change and provide enhanced customer experience to their clients.
Join this session to learn how you can to meet customers’ growing expectations and deliver proactive care they expect at the press of a button.
10:20 AM Panel: Leveraging Remote Service and Support to Meet Your Customers’ Needs and Expectations
Remote service can truly upgrade your relationship with the customer. The benefits associated with offering faster response and resolution rates are endless, but how can you guarantee the efficiency of your remote support programs and customer empowerment through streamlined troubleshooting assistance?
Join our expert panelists for an overview of:
-Innovative tools that help you personalize you customer care
-Enablement of remote diagnostics and accurate failure predictions
-The benefits of offering self-service options and up-to-date equipment maintenance reports to your customer on any device
-How does AI tie in with that, are there any other services that can be offered based on all the data?