David Hartley

Vice President of Customer Care TransLogic, a Swisslog Healthcare company

Dave is a seasoned leader in the healthcare technology sector, boasting extensive experience in Field Services management. With a technical support and operations management background, Dave has spent over two decades at Swisslog Healthcare, a pioneer in pharmacy and transport automation solutions. His journey began as a Field Service Engineer in 2003, where he honed his skills in optimizing customer support and driving operational efficiency.

In his tenure at Swisslog Healthcare, Dave has demonstrated a keen understanding of leveraging cutting-edge technologies to streamline processes and elevate service delivery standards. His expertise spans TransLogic® pneumatic tube systems and Medication Management solutions, where he has implemented innovative strategies to enhance field operations. Now, as the Vice President of Customer Care for TransLogic, a Swisslog Healthcare company, Dave leads a dynamic team distributed across North America, spearheading initiatives to integrate advancements in Field Service and Customer Care.

The introduction of artificial intelligence tools has been transformative for Swisslog Healthcare as the company continues to expand its global presence and embrace innovative solutions. Dave’s unwavering commitment to driving excellence and empowering teams underscores his pivotal role in shaping the future of Field Service in healthcare technology. With his wealth of knowledge and hands-on experience, Dave is poised to offer invaluable insights into optimizing field services within the healthcare sector.