Fareed Faghih

Service Product Innovation Manager
Philips

Fareed Faghih is a Service Innovation Manager at Philips Healthcare with the Image Guide Therapy – Devices group.

Fareed is now responsible for ensuring new products meet the various Service requirements needed in the market today while innovating with new ideas. This includes design considerations and process considerations to ensure the cost to service products in the field is minimized and to maximize system up time. In the past Fareed has worked as tier 3 support in the Philips Healthcare Ultrasound group as well as a service sustaining manager. Prior to that Fareed worked in the repair and refurbishment of parts as a test engineer within the Philips healthcare Ultrasound group.

Check out the incredible speaker line-up to see who will be joining Fareed.

Download The Latest Agenda

Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020

1:45 PM Panel: Measuring Customer Success and KPIs

Are you interested to know how other medical device companies are tracking their customer programs success? Are you confident that you are tracking the right customer success KPIs and you have a clear picture of your clients’ challenges and your product deliverables on their needs?

Join this panel discussion to see how your strategy compares to that of the industry leaders and get practical recommendations on:

-Your next step beyond the net promoters score (NPS) and customer satisfaction (CSAT) – explore other key metrics that you may not be taking into consideration today and why you should start tracking them now!

- What do you actually do with all the customer success data? How can you turn it into actionable insights?

- How can you use customer feedback to help them moving toward their goals?

Field Service Medical 2020

Fareed Faghih

Day One – Monetizing Service & Driving Business Growth

1:45 PM Panel: Measuring Customer Success and KPIs

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