Fernando Vivieca

Explore how field engineers can act not only as technical experts but also as vital sales enablers during their service calls. This session will highlight the dual role of engineers in maintenance and business development, providing actionable insights on how they can identify and communicate additional service opportunities. This approach not only enhances customer satisfaction but also drives additional revenue.

• The role of engineers in identifying upselling and cross-selling opportunities during routine maintenance.
• Techniques for training engineers to assess additional equipment needs and communicate value effectively to customers.
• Case studies showcasing the successful integration of sales into the field service workflow, resulting in increased revenue and customer engagement.