Fernando Vivieca

Caribbean Field Service Director DISS (Siemens Healthineers Partner)

Day 1, February 23, 2026

10:50 AM Keynote: Balancing Service Revenue Growth with Cost Control in a Challenging Economic Landscape

In today’s volatile economic climate, service organizations face mounting pressure to grow revenue while keeping operational costs in check. This session explores strategic approaches to achieving sustainable service growth without compromising financial discipline. From optimizing resource allocation to leveraging data-driven decision-making, attendees will gain actionable insights into navigating economic headwinds while maintaining service excellence.

Fernando Viveca brings a wealth of experience to this critical conversation. Fernando has spent years developing and refining strategic processes that drive both efficiency and profitability. His certifications in Six Sigma, ISO 9000, and analytical skills underscore his commitment to quality and continuous improvement. As a seasoned leader in business analytics and service management, Fernando is uniquely positioned to guide organizations through the complexities of balancing growth and cost control.

Join us to learn how service leaders can adapt, innovate, and thrive—even in the most challenging economic environments.

Day 2, February 24, 2026

4:30 PM Track A: Panel: Service as a Profit Center: New Approaches to Marketing, Bundling, and Monetizing Aftermarket Solutions

Unlock new profit streams by transforming service from a cost center into a growth engine. This panel explores innovative ways to market, bundle, and monetize aftermarket solutions; leveraging digital tools, value-based pricing, and customer focused strategies. Learn how leading companies are boosting margins, increasing loyalty, and creating sustainable revenue through smarter service offerings.

Key takeaways include:

Bundling products and services to drive higher revenue and customer retention
Monetizing after sales and maintenance with value-based pricing and digital connectivity
Leveraging customer data and predictive analytics to personalize offerings and maximize recurring revenue

Check out the incredible speaker line-up to see who will be joining Fernando.

Download The Latest Agenda