Dr. John Chrisentary

Director, Service Programs W&H Group

Dr. John Chrisentary is a dynamic executive leader with over 25 years of transformative experience in the IT and medical device industries. He has held leadership roles at renowned companies like Hewlett Packard, Agilent, Given Imaging, Medtronic, and W&H Group NA. Known for his visionary approach, John has consistently driven operational excellence and growth in global support services, leading innovations across information systems, service and repair, cloud support, and artificial intelligence.

His pioneering work in global service strategies has enhanced the capabilities of healthcare IT services, combining cutting-edge technologies with world-class customer experiences. John has successfully spearheaded global teams, integrating AI and cloud services to redefine the landscape of healthcare support.

In addition to his professional impact, John is deeply committed to community engagement and mentorship, displaying his personal values and contributions. A sought-after speaker on transformational leadership, he serves on the Board of Directors for the nonprofit organization MyAdoration. He is an Emeritus Technology Board of Directors member for Inspiredu, promoting education and technology access.

John earned his PhD in Management with a focus on Organizational Leadership with his groundbreaking research on virtual communities of practice, which was published in the Journal of Management. His work has been recognized with several prestigious honors, including the Medtronic Technical Fellow Award and the Gastrointestinal and Hepatology Values Award, underscoring his lasting contributions to innovation and leadership.

At home in Dallas, GA, John and his wife Trudie are proud parents to Samuel, Angel Noelle, and their beloved fur baby, T’Challa.

Day 1: Advancing Device Compliance and IT Integration in Hospital Services: Navigating Product Challenges for Enhanced Care

4:35 PM Panel-The Evolution of the Modern Service Call in Medical Device Industry

This session explores the transformation of service calls in the medical device sector, highlighting how new technologies and segmented technician roles are reshaping customer interactions. We'll examine the integration of digital tools and the differentiation in technician personas—from call center agents to field specialists—that tailor service experiences to meet modern expectations and regulatory requirements.

Overview of new technologies influencing the structure and execution of service calls in the medical device industry.
Analysis of different technician personas: Understanding how roles are segmented to enhance service delivery and customer satisfaction.
Learn how leading medical device companies have successfully transformed their service call protocols.
Discussion on the impact of regulatory changes on service call procedures and technician training.
Future outlook: Predictions on the evolution of service calls with emerging technologies like AI and remote diagnostics.

Day 2: Navigating the Shift in Medical Services: Modern Workforce Dynamics and Optimization Strategies for Service Excellence

1:55 PM Panel: Revolutionizing Customer Experience: Enhancing Tech Support through Automated Resolutions and Self-Service Solutions

The demand for efficient and effective tech support has never been higher. Recognizing this need, businesses are increasingly turning to innovative solutions to streamline customer issue resolutions. One such transformative approach is the integration of automated resolutions and self-service options in tech support systems. This topic explores the potential benefits, challenges, and strategies involved in improving tech support through the implementation of automated resolutions and self-service solutions.

Check out the incredible speaker line-up to see who will be joining John.

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