The disconnection of field service technicians from the corporate office oftentimes feeds into their performance and has a significant impact on the company’s bottom line. So what are some of the strategies around connecting and engaging your field force?
-Training and continuous learning – are you providing your FSEs with the tech knowledge they need?
-Smart resource management – are you putting the right FSEs in front of the right jobs and customers?
-Technology – do your FSEs have access to vital tools and equipment that would allow them to increase their first-time fix rates?
-Inclusion – do you include your FSEs in staff meetings to keep them engaged? Do you ask for your their’ feedback in technology selection and piloting?
-Operational support – are your operations streamlined to make it easier for FSEs to get parts when they need them?