Kevin Bontrager

Technical Product Manager Sysmex America, Inc

Kevin Bontrager has spent 20 years in the field service industry in service, support, teaching, and product management roles. After leaving the U.S. Navy, he worked in servicing industrial coding in the food, beverage, and automotive industry. He joined Sysmex America in 2008 and worked in field service, technical support, and technical product management on medical devices. He’s currently managing the cyber security, hardware, and software program at Sysmex, driving product hardening, network integration, and incident response processes. Kevin holds a bachelor’s degree in business management with a focus on information systems and OOL programming, as well as a cyber security certification through CompTIA.

Day 1: Advancing Device Compliance and IT Integration in Hospital Services: Navigating Product Challenges for Enhanced Care

1:25 PM Case Study: Extending Asset Life in Healthcare: Strategies for Effective Predictive Maintenance

This session addresses common misunderstandings about predictive maintenance and showcases strategies that healthcare organizations can implement to extend the operational lifespan of their medical assets, thus avoiding premature replacements.

Techniques for transitioning from preventive to predictive maintenance models.
Case studies on successful asset life extension in medical settings.
Discussion on the economic and environmental impacts of extended asset lifecycles.

4:35 PM Panel-The Evolution of the Modern Service Call in Medical Device Industry

This session explores the transformation of service calls in the medical device sector, highlighting how new technologies and segmented technician roles are reshaping customer interactions. We'll examine the integration of digital tools and the differentiation in technician personas—from call center agents to field specialists—that tailor service experiences to meet modern expectations and regulatory requirements.

Overview of new technologies influencing the structure and execution of service calls in the medical device industry.
Analysis of different technician personas: Understanding how roles are segmented to enhance service delivery and customer satisfaction.
Learn how leading medical device companies have successfully transformed their service call protocols.
Discussion on the impact of regulatory changes on service call procedures and technician training.
Future outlook: Predictions on the evolution of service calls with emerging technologies like AI and remote diagnostics.

Check out the incredible speaker line-up to see who will be joining Kevin.

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