Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

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Mark Villanova, Service Manager, Sustaining Engineering at Dedicated Computing
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Mark Villanova


Service Manager, Sustaining Engineering
Dedicated Computing

Mark Villanova is a distinguished leader with experience in national and international medical laboratory device service support. Mark has over 25 years in multi-level general management experience with leading manufacturing healthcare corporations, both directly with customers and in the headquarters, as well as with their business partners for manufacturers like Sysmex America and Beckman Coulter.

Check out the incredible speaker line-up to see who will be joining Mark.

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Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020

11:20 AM Interactive Roundtable Discussions

Networking opportunity: Join 10-15 like-minded service and support professionals for a moderated discussion on two topics of your choice (two rounds of 35-minute discussions in total)

1. Macrotrends from the Front Line of Field Service
  • Marty Gowling, Vice President, Operations, ProntoForms

2. Taking Your Warehousing, Inventory Management and Distribution Services to the Next Level
  • Steven Ciemcioch, President, Warehouse Anywhere

3. Driving Value Based Outcomes with Remote Service Management
  • Rodney Holmes, Senior Manager, Kalypso

4. Deploying Innovation to Optimize Cost and Ensure Quality
  • Mitch Lewis, VP Marketing & Strategy, Ivy Technology

5. Building a Service Model which Yields Customer Satisfaction and Profits
  • Mark Villanova, Service Manager, Sustaining Engineering, Dedicated Computing

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