Brad Muhlenkamp

Hear from industry leaders successfully implementing AI to improve service operations. Panelists will share actionable insights from firsthand experience to navigate each stage of the AI journey 

Key topics include: 

• Building a compelling business case for AI and engaging stakeholders 
• Identifying high-impact use cases that deliver measurable ROI and improve service outcomes 
• Driving adoption and results with AI tools that integrate seamlessly into existing workflows, empowering teams and enhancing efficiency 

Attendees will leave with practical strategies and lessons to transform their service operations with AI, regardless of where they are in their AI journey.

In an era where customer experience reigns supreme, the ability to forge lasting connections is a crucial component of successful field service management. This session will provide attendees with a comprehensive exploration of the strategies and techniques needed to establish and maintain robust partnerships with customers, fostering loyalty and driving business success.

• Understanding Customer Needs: Leveraging customer feedback and data analytics to tailor field service offerings to specific customer needs.
• Proactive Communication and Transparency: Implementing effective communication channels and strategies to keep customers informed throughout the service lifecycle.
• Personalization in Field Service: Case studies showcasing successful personalization initiatives and their impact on customer satisfaction.
• Empowering Customers with Technology: How to leverage technology to empower customers and enhance their involvement in the service process; Integrating self-service portals, mobile apps, and IoT solutions for a seamless and empowered customer experience.
• Resolving Issues with Finesse: Strategies for handling service issues and disruptions with grace and efficiency; Building a responsive and agile customer support system to address and resolve challenges promptly.