Field Service Medical 2019

February 25 - 27, 2019

Rancho Bernardo Inn, San Diego, CA

1.888.482.6012

Sarah Wright


Director, Support Services – SaaS
ResMed


10:40 AM Panel: Leveraging Remote Service and Support to Meet Your Customers’ Needs and Expectations

Remote service can truly upgrade your relationship with the customer.  The benefits associated with offering faster response and resolution rates are endless, but how can you guarantee the efficiency of your remote support programs and customer empowerment through streamlined troubleshooting assistance?

Join our expert panelists for an overview of:

-Innovative tools that help you personalize you customer care
-Enablement of remote diagnostics and accurate failure predictions
-The benefits of offering self-service options and up-to-date equipment maintenance reports to your customer on any device
-How does AI tie in with that, are there any other services that can be offered based on all the data?


12:00 PM Post-It Panel: Field Service Figured Out

Post your burning questions about customer service and support, talent management, regulatory compliance and technological innovation to have our panellists offer advice on your biggest challenges and recommend actionable solutions that you can apply as soon as you are back to the office.


Check out the incredible speaker line-up to see who will be joining Sarah.

Download The Latest Agenda