Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Sumair Dutta, Senior Director of Digital Transformation at ServiceMax
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Sumair Dutta

Senior Director of Digital Transformation

Check out the incredible speaker line-up to see who will be joining Sumair.

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Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020

10:40 AM Keynote: The Future of Field Service: Fueling Our Business Growth

According to Gartner’s Future of Field Service Report (December 2019), outcome-based model have arrived and customers will require their field service providers to minimize outage risk and dynamically adjust maintenance activities. As service organizations take on a new role, the field service function will need to further shore up its operating capabilities while strengthening its ability to deliver on customer commitments. In this session, we will outline the impact of changing business models on the field service team and how field service leaders can plan and prepare for future growth.