Rancho Bernardo Inn, San Diego, CA
AnswersAnywhere (Past Sponsor)
AnswersAnywhere delivers installation, servicing and compliance knowledge to medical device field technicians when and where they need it. In many companies, important knowledge is found in disparate documents, file formats, part lists, exploded diagrams, databases and product images totaling hundreds, thousands or tens of thousands of pages. Increasing the challenge, the documentation and data is unintentionally locked up in corporate silos that are difficult, if not impossible, for field technicians to access especially when at a customer site. The AnswersAnywhere Knowledge-as-a-Service unlocks corporate silos and provides field service technicians with a “Single Source of Truth” containing up-to-date mobilized knowledge. In addition to ensuring compliance, putting an AnswersAnywhere Single Source of Truth into the hands (literally) of a field technician increases first-time fix rates and appointments per day while decreasing average time spent onsite and incorrect part orders. Over 50,000 field technicians worldwide depend on AnswersAnywhere mobilized product knowledge bases.