February 24 - 26, 2020
Rancho Bernardo Inn, San Diego, CA
SnapSupport is a mobile and smart glass software platform to enable field service engineers and end-users of equipment to get real-time support anytime they need it. SnapSupport can provide self-support using AI enabled chatbots or live and collaborative help from experts from any department within the company.
With SnapSupport's mobile app, FSEs or end users can use pictures and videos to describe and report a problem in seconds. The issue is routed in real-time to the most appropriate experts who can instantly collaborate using chat, live video or smart glasses to resolve the issue. In addition to the team of experts, SnapSupport brings all data required to solve the issue such as real-time data from equipment using IoT connectivity, knowledge from past cases, and appropriate documents for expedited assistance.
One of the key features that sets SnapSupport apart is that the system learns as usage increases to enable self-support and helps service organizations reduce costs and improve customer satisfaction. SnapSupport supports a library of on-demand chatbots that helps automate repeated tasks.
We serve customers in Life Sciences, Medical Devices, Automotive, and Telecom verticals. One of our customers uses SnapSupport to provide real-time field support to 600+ technicians in New Zealand and Australia and has turned the tool into a competitive advantage.