Bringing Together the Best in Medical Device Customer Success, Service & Support

Walk away with hundreds of tactics that will revolutionize your service, support and customer care operation. Field Service Medical is the only interactive, peer-led conference for senior service and support leaders in the medical device industry. Since 2012, we’ve helped thousands of service leaders navigate the ever-changing regulatory environment, medical device connectivity, and training the next generation of field service technicians.

Great Forum

“A great forum for service leaders to discuss industry trends, challenges, and strategies in the med-tech industry. This conference continues to improve!”

Hillary Medina
Senior Director of Recall

2020 Featured Speakers Included

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Michael DelVacchio

Vice President, Medical Markets Center

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Rick Brandl

Senior Director of Global Service Solutions

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Tara Herington

Vice President – Cardinal Health SonexusTM Access and Patient Support
Cardinal Health

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Jon Matthews

Vice President, Western Zone Services
Siemens Healthineers

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Greg McCormick

IS Director, Business Partner

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Anna Quackenbush

Director Global Customer Experience

Tom Buckley

Senior Director of Capital Equipment Technical Services
Boston Scientific

Elliott Jones

Chief Information Security Officer
Rady Children’s Hospital-San Diego

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John Liebig

Vice President, Field Service and Technical Support

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Marc Coleman

Head of Field Service Midwest and Western U.S.
Millipore Sigma

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Len Vanderhulst

Head of Service Americas


Tyrone Scott

Vice President, Customer Experience and Field Service

Why Attend

Nowhere else will you hear from so many medical device leaders focused on improving service, support, and customer success.


Gain Actionable Tactics to Drive Service Profitability

Our agenda is 100% focused on your biggest service challenges and opportunities. You’ll hear from the medical device leaders that are revolutionizing the service industry. We cut out the fluff you get at other conferences to give you tons of actionable strategies to increase your profits.


You’ll Be At The Most Interactive Medical Device Event, Ever

Benefit from over 40 hours of discussion groups, workshops, structured and unstructured networking activities with top medical device companies, MedTech innovators and healthcare providers. This is your opportunity to develop relationships, make new connections and speak “off-the-record” with vital healthcare industry stakeholders who can help you elevate your service business to the next level.


Your One-Stop Shop for Digital Innovation in Healthcare

If you are looking to keep up with the digitization race, Field Service Medical is THE place to be. From sneak peeks into the newest and most innovative tech, to sessions led by top medical device executives, you'll leave prepared to transform your business and become the service organization of the future.

Who Attends Field Service Medical?

Enhance your connection with the top executives from 100+ Medical Device Companies, mid-sized manufacturers, and innovative startups through interactive off-stage discussions, creative boardrooms, strategy-building task forces, and structured networking.

Experience Field Service Medical

Break the ice, talk shop and create connections in our interactive learning formats.

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support conference of its kind.

You’ll Fall in Love with The Rancho Bernardo Inn

The Rancho Bernardo Inn is as warm and welcoming as home – but better! Every element, each experience and all of the details have been thought out to perfection. This hotel is a place to play, to relax, to unwind, to reconnect, to enjoy and to rejuvenate.

  • November 2021
  • Rancho Bernardo | San Diego, CA
  • (858) 675-8400