What is Field Service Medical?

Bringing Together the Best in Medical Device Customer Success, Service & Support

Field Service Medical is the only interactive, peer-led conference for senior service and support leaders in the medical device industry. Since 2012, we’ve helped thousands of service leaders navigate the ever-changing regulatory environment, medical device connectivity, and training the next generation of field service technicians.

Your Agenda At A Glance

Day 1 - Monday, February 25

  • 7:00 AM Breakfast & Registration
  • 8:00 AM Welcome Remarks & Ice Breaker
  • 9:00 AM - Keynote: Transitioning Laboratory Diagnostics Services from a Commodity Inclusion to a Value Based Delivery Model
  • 9:30 AM - Keynote: Running a Truly Global Service Organization in a Decentralized Company
  • 10:40 AM - Panel: Leveraging Remote Service and Support to Meet Your Customers' Needs and Expectations
  • 11:40 AM - Customer Case Study: OEM - HCP Partnerships that Drive Medical Device Innovation
  • 4:00 PM - Customer Keynote: Customer's Perspective on Vertical Healthcare Collaboration: Including Suppliers in Capital Planning
  • 4:40 PM - Interactive Roundtable Discussions
  • 6:00 PM - Anchors Aweigh! Welcome Cocktail Reception

Day 2 - Tuesday, February 26

  • 7:30 AM - Continental Breakfast & Registration
  • 9:00 AM - Case Study: Illumina Proactive: Transforming Medical Device Diagnostics with AI Capabilities
  • 9:30 AM - Panel Interactive: Harnessing the ROI of IoT and Real-Time Analytics in Field Service and Support
  • 11:30 AM - Regulatory Keynote: FDA CDRH Reorganization: One-Stop Shop for Regulatory and Compliance Information
  • 11:50 AM - Q&A with the FDA
  • 12:10 PM - Women in Field Service Luncheon Meetup
  • 3:50 PM - Interactive Roundtables
  • 4:50 PM - Start-Up Innovation Showcase: Nominees for Field Service Medical Awards
  • 5:50 PM - Sponsored Networking Cocktail Reception

Day 3 - Wednesday, February 27

  • 7:30 AM - Continental Breakfast & Registration
  • 8:40 AM - Keynote: Driving Service Profit Chain through Field Service Team Satisfaction
  • 9:00 AM - Case Study: FSEs Who Sell: Soft Skills Training for Improved Customer Experience
  • 9:30 AM - Panel Interactive: Connecting the Dots: Using the Right Tools and Technology to Empower Your Field Service Engineers
  • 10:10 AM - Panel Interactive Working Groups
  • 11:10 AM - Fireside Chat: The Impact of Innovative Technologies on Your Training Programs
  • 11:40 AM - Bridging the 'Baby Boomer - Millennial' Gap in Your Talent Management Efforts
  • 12:00 PM - Post-It Panel: Field Service Figured Out
  • 12:40 PM - Grab & Go Lunch | Conclusion of Field Service Medical 2019

Share Insights With The Industry's Thought Leaders

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Rick Brandl

Senior Director of Global Service Operations

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Jon Matthews

Senior Director, Services – Western Zone
Siemens Healthineers

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Shrinaath Chidambaram

Senior Director, Service Parts Supply Chain

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Ahmar Matthews

Director, Customer Support and Supply Chain Operations
Cardinal Health

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Tara Herington

Vice President
Cardinal Health

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John Liebig

Vice President, Field Service and Technical Support

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Hogie Saunders

Vice President of Service and Clinical Operations
Ziehm Imaging – OrthoScan

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Byron Clark

Vice President - North America Field Service

Who Attends Field Service Medical?

Service leaders from Top 100 Medical Device Companies, mid-sized manufacturers, and innovative startups

Connect, Learn, & Have Fun

Every day, in every session you have the opportunity to make valuable business contacts, connect one-on-one with other service executives and catch up with friends. Below are some of the ways you’ll do just that:

All-Star Fireside Chat (New!)

Monday, February 25, 2019 | 8:30AM

Customer Keynote (New!)

Monday, February 25, 2019 | 3:40PM

Anchors Aweigh! Welcome Reception

Monday, February 25, 2019 | 6:00PM

Breakfast VIP Think Tank - Field Service & Support Leaders

Tuesday, February 26, 2019 | 7:30AM

Medtech Innovators Showcase

Tuesday, February 26, 2019 | 11:30PM

Women in Field Service Luncheon Meetup

Tuesday, February 26, 2019 | 12:30PM

Regulatory Meetup with the FDA (New!)

Tuesday, February 26, 2019 | 1:20PM

Q&A with the FDA (New!)

Tuesday, February 26, 2019 | 4:40PM

Post-It Panel: Field Service Figured Out (New!)

Wednesday, February 27, 2019 | 12:00PM

What Your Peers Say


"Other conferences are too broad and not relevant to what we do. I love the specificity of Field Service Medical."

Christopher Wantuch, Senior Manager, Service, Illumina

Great Forum

"A great forum for service leaders to discuss industry trends, challenges, and strategies in the med-tech industry. This conference continues to improve!"

Hillary Medina, Senior Director of Recall, Novasyte

The Best

"One of the best service industry conferences I have been to in the last few years!"

Brenda Kahl, Director, Service & Support, Illumina

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support conference of its kind.

Interaction. Innovation. Inspiration. Find it in San Diego.

17550 Bernardo Oaks Drive, San Diego, CA 92128

  (858) 675-8400   Website

Let's Get Social!

2019 Sponsors: