The future of service is bigger than the field. Learn what it takes to grow teams that last, adopt tech with less headaches, and turn service into a revenue driver.
Our Speakers
See AllHave honest conversations with senior medical device service leaders who are building the commercial, operational and human foundations of the next-generation service organization.
Robert Mays
Regional Systems Support Manager
Roche
Tanya Singh
CCO, Director of Human Resources
Biotronics 3D
Chetan Makam
Senior Vice President & General Manager
Terumo Blood and Cell Technologies
Nathanial House
Director of Service Solutions & Delivery
Zimmer Biomet
Chad Furphy
Director, Global Technical Service and Service Portfolio
ResMed
Christian Eras
Vice President Global Services
Ziehm Imaging
Brad Muhlenkamp
Senior Services Product Manager
Midmark Corporation
Andrea Bordenca
CEO
Desco Medical
Christopher Deleon
Senior Service Manager
Candela
Gabriel Gomez
Director of Field Services
Biotage
Elizabeth Castro
Senior Manager, Global Technician Training & Knowledge Management
Alcon
Dave Hartley
VP of Customer Care
Translogic
Go Beyond
Agenda at a Glance
Download AgendaMonday, March 1
Morning
Fireside Chat: We Won The Mandate. Now What—Transforming Medical Device Service Into A Scalable, Profitable Growth Engine
Afternoon
Redefining the MedTech Service Business Model: Designing and Delivering Outcome-Based Services
Evening
Workshop: The Contract You Think You Have vs. The One Customers Want: Redesigning SLA Architecture for Mutual Value
Tuesday, March 2
Morning
Keynote: From Service Data to AI Value: Why Documentation Quality Determines MedTech ROI
Afternoon
Keynote: One System, One Truth: Building a Single Source of Reality Across CRM, ERP and FSM
Evening
Mastermind: From Reactive Support to Proactive Care: Building a High-Performing MedTech Technical Support Center
Wednesday, March 3
Morning
Keynote: Building the Bench: Designing Talent Pipelines, Career Paths, and Scalable Onboarding for the Next Generation of MedTech Service Teams
Afternoon
Keynote: The Augmented Workforce: Redefining Leadership, Accountability, and Culture When AI Joins the Team
Evening
Keynote Panel Debate: Does the FSE Belong in the Sale? Turning Technicians into Trusted Revenue Partners
Why Service Next
PEOPLE
Go Beyond Staffing
Build Teams Ready for What’s Next
TECHNOLOGY
Go Beyond Innovation
Turn Technology Into Impact
REVENUE
Go Beyond Service Delivery
Turn Service Into Growth
Service Next Medical Community in Numbers
5%
C-Level/President
47%
SVP/VP/Director
38%
Senior Manager/Manager
10%
Specialist/Analyst
36%
Service
26%
Operations
15%
Development
10%
Support
13%
Tech
41%
Over $5B
27%
$1B-$5B
16%
$250m - $1B
16%
$100m - $250m
Share The Knowledge
SEE ALL RESOURCESFuel your thinking with our curated collection of videos, webinars, whitepapers, and newsletters—smart content for curious professionals.
Check Out More Events
Our Sponsors:
