Field Service Medical Blog

Field Service Medical 2019

February 25 - 27, 2019

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Field Service Medical Blog

At Field Service Medical we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular articles and case studies.

Miltenyi Biotec on the Future of the Field Service Engineer

We asked Jodee Steinberg, Head of Technical Support at Miltenyi Biotec, about technological innovation, the importance of customer-focused investments, and how to keep up with the evolution of field service and customer experience. Read on to learn what she said.

Northwell Health on OEM-HCP Partnerships that Drive Innovation

We had an exclusive interview with Marlene Kolodziej, Northwell Health's AVP, on her understanding of cross-industry evolution of customer care, rapid technological innovation, and how medical device companies are empowering their customers.

Boston Scientific on the Future of Service and IoT

We interviewed Tom Buckley, Director of Global Technical Service at Boston Scientific, on the future of the service organization. Read on to find out what he said.

Nanowear on Innovation and the Future of Field Service

Varadan from Nanowear shares his thoughts on technology, innovation, customer relationships, and how these are changing field service in the medical device industry.

How Teleflex Stays Customer-Obsessed

Matthew Boretti from Teleflex Americas shares his thoughts on technology innovation, healthcare consolidation, and how these are changing customer expectations in the medical device industry.

Leveraging Innovative Technology as a Differentiator in Medical Device Field Service

Today, traditionally defined customer service is but one small part of the client interaction model, with brands seeking to differentiate themselves through delivering a seamless and superior customer experience.

How IoT is Revolutionizing Medical Device Field Service

The Internet of Things (IoT) refers to any internet enabled device which is not used to directly access the web - such as smartphones, personal computers etc. Everything from refrigerators and coffee makers to cars and clothing can be IoT enabled, but smart devices are more ingrained than in simple gadgets.

Nanowear on Innovation and the Future of Field Service

Venk Varadan from Nanowear shares his thoughts on technology, innovation, customer relationships, and how these are changing field service in the medical device industry.

‘Service for Profit’ Models in Medical Field Service

Services must go beyond the basic necessities of minimizing fix times and maximizing repair success rates. The responsibility falls to technicians, who are increasingly expected to please the customer above and beyond simply fixing the machine.

Using Data to Meet Evolving Customer Expectations

How can medical device field service professionals leverage big data to ensure they are achieving their goals?