Field Service Medical Blog

Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Field Service Medical Blog

At Field Service Medical we love giving away plenty of free content, so you can always keep up with the latest developments in the industry. Below we have a few of our most popular articles and case studies.

Field Service Medical Research Briefs

Med Device Roles Are Changing, Field Services Must Become Specialised

Healthcare will increasingly shift the burden of patient focus from manual clinical attention to the monitoring, care, and support capacities of machines—advances in medical device technologies will make this possible.

Blog Posts

Field Service Automation and Monetization Strategy

Thanks to the influx of new digital technologies, field service providers are discovering new ways to turn their offering from a cost to a lucrative revenue stream.

Cybersecurity Threats in Healthcare Medical Devices

Despite an increased awareness of cybersecurity, 89 percent of healthcare organizations have experienced a data breach in the last two years.

Field Service Talent Acquisition Strategy for Millennials

The field service industry can adapt digital tech into its processes to better appeal to Millennial and GenZer job seekers.

Customer Centric Trend in Medical Device Manufacturing

Medical device manufacturers are becoming more customer centric to deliver better customer service and personalized experience to end users.

Microsoft & Stryker's IoT Solution for Patient Experience

Stryker partners with Microsoft to develop a global platform connecting medical devices, using data-driven approach to advance patient care and experience.

Lumenis’ Unified Field Service Management Solution

Medical equipment manufacturer Lumenis achieves unprecedented efficiency working with ServiceMax to replace outdated processes with cloud-based ERP system.

Philips Healthcare’s Medical Device Cybersecurity Measures

Philips Healthcare is performing penetration tests on medical devices at the Device Lab to secure sensitive data from future cyberattacks.

Siemens Healthineers' Predictive Maintenance Strategy

The MindSphere platform developed by Siemens Healthineers and SAS uses data analysis to support proactive, predictive maintenance of its medical devices.

Miltenyi Biotec on the Future of the Field Service Engineer

We asked Jodee Steinberg, Head of Technical Support at Miltenyi Biotec, about technological innovation, the importance of customer-focused investments, and how to keep up with the evolution of field service and customer experience. Read on to learn what she said.

Northwell Health on OEM-HCP Partnerships that Drive Innovation

We had an exclusive interview with Marlene Kolodziej, Northwell Health's AVP, on her understanding of cross-industry evolution of customer care, rapid technological innovation, and how medical device companies are empowering their customers.

Boston Scientific on the Future of Service and IoT

We interviewed Tom Buckley, Director of Global Technical Service at Boston Scientific, on the future of the service organization. Read on to find out what he said.

Nanowear on Innovation and the Future of Field Service

Varadan from Nanowear shares his thoughts on technology, innovation, customer relationships, and how these are changing field service in the medical device industry.

How Teleflex Stays Customer-Obsessed

Matthew Boretti from Teleflex Americas shares his thoughts on technology innovation, healthcare consolidation, and how these are changing customer expectations in the medical device industry.

Leveraging Innovative Technology as a Differentiator in Medical Device Field Service

Today, traditionally defined customer service is but one small part of the client interaction model, with brands seeking to differentiate themselves through delivering a seamless and superior customer experience.

How IoT is Revolutionizing Medical Device Field Service

The Internet of Things (IoT) refers to any internet enabled device which is not used to directly access the web - such as smartphones, personal computers etc. Everything from refrigerators and coffee makers to cars and clothing can be IoT enabled, but smart devices are more ingrained than in simple gadgets.

‘Service for Profit’ Models in Medical Field Service

Services must go beyond the basic necessities of minimizing fix times and maximizing repair success rates. The responsibility falls to technicians, who are increasingly expected to please the customer above and beyond simply fixing the machine.

Using Data to Meet Evolving Customer Expectations

How can medical device field service professionals leverage big data to ensure they are achieving their goals?