Media Center (2020)

Our research shows that over 80% of field service leaders within the medical device vertical recognize the significant impact of digitization. Their customers’ service expectations have changed, and the digital disruption is sure to continue. We not only have to accept digital disruption as a given, but must now solve ‘service 4.0.’ Medical device manufacturers can no longer procrastinate and rely on old-school technology or outdated service practices and methodologies. Progress has been made - field service has shifted from a cost center to a profit center, and, in many instances, reorganized service models have been upgraded to include digital capabilities - but the battle is not over yet. 

The landscape of the medical device industry has changed dramatically since 2018. As experts and investors see potential for tremendous growth in this marketplace, companies are rapidly evolving to keep pace with the shifting landscape and meet the demands of practitioners and patients. In this report, we explore the ways field service offerings are changing to meet healthcare organization leaders’ expectations, how medical organizations’ preferences have evolved to call for specialized agreements when servicing their medical devices, and what field service medical teams can do to empower their customers as they continue to put patients first in their future hardware investments.

Medical device manufacturers face strong regulatory pressures related to their industry, and they report that those pressures are growing. How can they keep pace with technology change and customer expectations while also meeting and exceeding compliance? The answer lies in transformative technology adoption, and within this report, you will learn how your peers are approaching this daunting task. Don't miss your chance to learn from our audience, and benchmark where you stand on the path to improved service outcomes. 

Despite the growing adoption of healthcare IoT solutions, many organizations in the space have minimal resources available to them for deploying, managing, and maintaining a successful IoT solution. Many healthcare organizations lack the necessary support throughout the entire IoT solution lifecycle, preventing them from realizing the true value of their IoT deployments. In this report, we explore how adopting a single source provider drives better patient outcomes and operational success. In the findings, we observe how mature IoT solutions help field service teams add capabilities and value to their existing solutions, driving patient satisfaction and profitability.

The medical device industry is growing in its responsibility towards customer satisfaction and adherence to regulatory compliance. Field service teams must optimize all dimensions of service to meet the rising expectations of healthcare service providers and ultimately their patients. In this report, leveraging industry data from the medical field service leadership community, we explore how service teams can improve visibility, compliance, FSE enablement, and the supply chain in their effort to improve patient outcomes.

Physicians, medical facilities, and patients are calling upon medical device field service organizations to do more. But field service organizations face a central problem—a lack of connection between back office intelligence and the world their technicians impact in the field. In this new Field Service Medical report, discover how medical field service leaders are taking on these new challenges, market conditions, and client expectations with comprehensive technology adoption.

Click the image to the left to download your copy! The 2016 edition of the Field Service Medical Director's Report covers the most challenging and rewarding areas of opportunity facing the medical device service community. This year's report focuses on the following key topics:Complying with regulation and streamlining service operationsBuilding brand loyalty through outstanding customer serviceUtilizing technology to move beyond "break fix" scenarios