Alana Arnold MD, MBA

Medical Director St. Luke's University Health Network

Day 1, February 23, 2026

8:50 AM Keynote: Unlocking Revenue Through Real-Time Data & Transparency

In today’s value driven landscape, siloed systems are costing you more than you think. This high impact session reveals how top performing healthcare organizations are leveraging integrated data platforms and enterprise wide transparency to drive measurable gains in revenue, efficiency, and patient satisfaction.

What You’ll Gain:

Maximize ROI by connecting clinical, operational, and service systems on a unified platform
Accelerate decision making with real time access to actionable insights for leaders, teams, and patients
Strengthen compliance & trust through smart data governance and secure, transparent workflows

Day 2, February 24, 2026

4:40 PM Voice of The Customer Panel: Hospital Leadership Perspectives on Service Excellence and Compliance

This session dives into the complexities and strategies for scaling service operations globally within the medical device industry. It focuses on overcoming regional disconnections and aligning diverse business practices under a unified service model. Participants will learn about leveraging data analytics for strategic decision-making and utilizing advanced technologies like AI to enhance service delivery and customer engagement across different markets.

Key Takeaways:

Strategies for integrating disparate regional operations into a cohesive global service framework.
Utilizing data analytics for market analysis and strategic investments to enhance global scalability.
The role of standardization and customization in global operations: Balancing 80% standardization with 20% localization to meet regional needs.
Challenges and solutions for managing multilingual and diverse regulatory environments in global service operations.
Future trends and technologies that are shaping global service strategies in the medical device sector.

Check out the incredible speaker line-up to see who will be joining Alana.

Download The Latest Agenda