Alana Arnold MD, MBA

In today’s healthcare landscape, patient experience is no longer just a metric—it’s a financial and operational imperative. Health executives are under increasing pressure to translate patient feedback into tangible results that drive both service excellence and sustainable revenue.

This session, led by Alana Arnold, MD, MBA —Pediatric Emergency Medicine physician, health system leader, and Founder & CEO of PEMPal—presents a strategic blueprint for transforming the voice of the patient into measurable ROI.

Dr. Arnold brings a rare combination of clinical expertise, digital innovation, and operational insight to the discussion. Through her work with PEMPal, a cutting-edge clinical decision support platform, she has helped rural and community hospitals standardize pediatric care, reduce costly transfers, and uncover new revenue opportunities—all while strengthening compliance and patient trust. With emergency medicine representing one of the highest cost centers in healthcare, her evidence-based approach reveals how service quality directly impacts system-wide financial performance.

Key Takeaways:

Alana will also highlight case studies demonstrating 7× pediatric revenue growth, doubled clinician competency, and improved patient experience

Tailored for health system executives, service leaders, and strategy officers, this session demonstrates how aligning service excellence with data transparency and compliance can unlock new revenue streams and elevate care delivery—especially in high-cost, high-risk environments.