Andrea Bordenca

Join Andrea Bordenca, CEO of Desco Medical, for an interactive keynote that dives into the art and science of modern capacity planning. Through collaborative, real-time problem-solving with industry peers, this session explores how to align workforce, processes, and technology to build agile, resilient service models.

Drawing from DESCO’s own transformation—where continuous improvement, employee empowerment, and data-driven service delivery have redefined excellence—Andrea will share practical strategies for future-proofing your organization. Whether you're navigating resource constraints, expanding service offerings, or refining operational metrics, this session offers a roadmap to scaling with purpose and precision

Key takeaways include:

• Identifying proven frameworks for aligning people, processes, and tools to scale service capacity effectively
• Gaining actionable insights from peer-driven discussions on overcoming today’s capacity planning challenge

Be sure to attend and leave equipped with practical strategies to future-proof your organization’s ability to meet changing customer demands

As rapid change, economic uncertainty and a flood of technology, service leaders must evolve their teams with agility, resilience, and forward-thinking skillsets. This interactive mastermind session explores proven strategies for navigating change, cultivating a culture of continuous learning, and equipping next-gen service teams for success.