Andy Baratz

This session delves into the complexities and strategies for scaling service operations globally within the medical device industry. It focuses on overcoming regional disconnections and aligning diverse business practices under a unified service model. Participants will learn about leveraging data analytics for strategic decision-making and utilizing advanced technologies like AI to enhance service delivery and customer engagement across different markets.

• Strategies for integrating disparate regional operations into a cohesive global service framework.
• Utilizing data analytics for market analysis and strategic investments to enhance global scalability.
• The role of standardization and customization in global operations: Balancing 80% standardization with 20% localization to meet regional needs.
• Case studies on successful global service integration, highlighting the use of platforms like Salesforce and AI tools for streamlined workflows and better service delivery.
• Challenges and solutions for managing multilingual and diverse regulatory environments in global service operations.
• Future trends and technologies that are shaping global service strategies in the medical device sector.