Arnaud Allouche

Round Tables: Select two topics from the list below and join an in-depth conversation with your peers to share your experience, network, and learn from like-minded professionals sharing the same challenges and interests. These discussions will take place in two 30-minute rotations. Interested in demonstrating thought leadership as a round table discussion leader? Contact steve.dash@wbresearch.com

Table #1: Designing Medical Devices with Serviceability in Mind hosted by Geoff Bragg, Senior Director Global Service and Repair, Arthrex 

Table #2 Service Compliance Challenges hosted by Corey Pawlichuk, Director Technical Service Operations, Abbott & Bhavya Nair, Customer Loyalty and Service (NPS) Performance, Abbott 

Table #3: Innovative Pricing Models in Medical Device Servicing hosted by Diorella (Joy) Čavić, Senior Transformation Manager– Global Technical Services, ResMed 

Table #4: Challenges in Technical Service Training: A Retrospective on Technology Advances hosted by Amos Schneller, Technical Service Consultant, Torvan Medical  

Table #5: Arnaud Allouche

This session delves into the transformative trends reshaping service strategies within the medical device industry. As companies grow and adapt to shifting customer expectations and technological advancements, their service models must evolve accordingly. This discussion will highlight how B2C influences are shaping B2B expectations, the integration of more comprehensive systems, and the strategic processes necessary for sustained organizational and technological growth.

Key Points:

• Exploring the influence of consumer expectations on business-to-business service models, and how companies can adapt to meet these evolving standards.
• Strategic considerations for medical device companies as they scale service operations: maintaining quality while expanding scope.
• Technological integration and its role in transforming service delivery—moving from reactive to proactive service models.
• Process development for organizational growth: aligning service strategies with broader business objectives.
• Case studies of successful service transformation in leading medical device companies, focusing on strategic decisions and technological adoptions.