Arnaud Allouche

This session delves into the transformative trends reshaping service strategies within the medical device industry. As companies grow and adapt to shifting customer expectations and technological advancements, their service models must evolve accordingly. This discussion will highlight how B2C influences are shaping B2B expectations, the integration of more comprehensive systems, and the strategic processes necessary for sustained organizational and technological growth.

Key Points:

• Exploring the influence of consumer expectations on business-to-business service models, and how companies can adapt to meet these evolving standards.
• Strategic considerations for medical device companies as they scale service operations: maintaining quality while expanding scope.
• Technological integration and its role in transforming service delivery—moving from reactive to proactive service models.
• Process development for organizational growth: aligning service strategies with broader business objectives.
• Case studies of successful service transformation in leading medical device companies, focusing on strategic decisions and technological adoptions.