Bill Hale

Associate Director, Technical Support NeuroStar

I have been with Neuronetics for almost 16 years and have been technician for over 30 years. Previous industries include industrial high voltage test equipment, amusement and non-profit. I spent 6 years in the Navy where I received electronic and electromechanical training on communication, monitoring and video equipment. My passion is troubleshooting, repairing and providing dependable, reliable service. I approach service from one main aspect-how would I want my problem to be handled.

Day 2: Navigating the Shift in Medical Services: Modern Workforce Dynamics and Optimization Strategies for Service Excellence

9:05 AM Panel: Proactive Service Training: Upskilling for Early Issue Identification

Focus on how to elevate the skills of medical service teams to identify and address issues before they escalate into costly repairs. This session will cover training methodologies that empower technicians to detect early signs of equipment failure, effectively shifting from reactive to proactive maintenance.

Training approaches that enhance early detection skills in field service teams.
Implementing simulation-based learning and real-time analytics.
Strategies for cultivating a proactive service culture within healthcare organizations.

Check out the incredible speaker line-up to see who will be joining Bill.

Download The Latest Agenda