Reactive service approach can be detrimental to your relationship with the customer and your business in general. While fixing unexpected equipment breakdowns as soon as they happen is important, the high costs associated with operating in reactive mode can never be returned.
Nevertheless, the transition to a proactive service model cannot be completed with a simple flip of a switch. Join the discussion about the roadblocks Omnicell encountered upon transitioning to preventative maintenance and the evolutionary steps the company took to:
-Analyze historical data to conceptualize proactive maintenance timelines and decisions
-Develop predictive analysis and algorithms to predict failures before they happen
-Select the right technology to complete the transition to proactive service
-Embed sensor technology in field service for real-time equipment performance monitoring