Field Service Medical 2026
February 23 - 25, 2026
Westin Carlsbad Resort & Spa, CA
Chad Furphy
Director, Global Technical Service & Service Portfolio ResMed
Day 2, February 24, 2026
1:40 PM Track B: Panel: Repair, Replace, Return: Modernizing Depot Operations
As customer expectations and product complexity rise, depot operations must evolve beyond basic repair. In this session, panelists will discuss best practices for managing high volumes, coordinating with field teams, and leveraging real time data to optimize decision making. The conversation will also address how to minimize downtime, improve parts availability, and support sustainability goals through smarter refurbishment and asset recovery programs.
Key Takeaways:
- Integrate diagnostics and analytics to accelerate repair or replace decisions
- Coordinate depot and field teams for seamless asset flow and reduced turnaround
- Advance sustainability by scaling refurbishment and responsible returns
3:40 PM Track A: Panel: Service as a Profit Center: New Approaches to Marketing, Bundling, and Monetizing Aftermarket Solutions
Unlock new profit streams by transforming service from a cost center into a growth engine. This panel explores innovative ways to market, bundle, and monetize aftermarket solutions; leveraging digital tools, value-based pricing, and customer focused strategies. Learn how leading companies are boosting margins, increasing loyalty, and creating sustainable revenue through smarter service offerings.
Key Takeaways:
- Bundle products and services to drive higher revenue and customer retention
- Monetize after sales and maintenance with value based pricing and digital connectivity
- Leverage customer data and predictive analytics to personalize offerings and maximize recurring revenue
Check out the incredible speaker line-up to see who will be joining Chad.
Download The Latest Agenda