Chad Furphy

Director, Global Technical Service and Service Portfolio ResMed

Day 1: Advancing Device Compliance and IT Integration in Hospital Services: Navigating Product Challenges for Enhanced Care

1:25 PM Case Study: Depot Repair: A Vital Component of Medical Device Service Strategy

Going beyond technician repair - Discuss the role of depot repair in the lifecycle management of medical devices. This topic will highlight the benefits of centralized repair facilities and how they can serve as efficient alternatives or supplements to field service models.

Advantages of depot repair in cost, efficiency, and quality control.
Integration of depot repair with field services for comprehensive service coverage.
Challenges and solutions in setting up and managing depot repair centers.

Day 2: Navigating the Shift in Medical Services: Modern Workforce Dynamics and Optimization Strategies for Service Excellence

1:55 PM Panel: Revolutionizing Customer Experience: Enhancing Tech Support through Automated Resolutions and Self-Service Solutions

The demand for efficient and effective tech support has never been higher. Recognizing this need, businesses are increasingly turning to innovative solutions to streamline customer issue resolutions. One such transformative approach is the integration of automated resolutions and self-service options in tech support systems. This topic explores the potential benefits, challenges, and strategies involved in improving tech support through the implementation of automated resolutions and self-service solutions.

Check out the incredible speaker line-up to see who will be joining Chad.

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