Christian Eras

Vice President, Global Service Ziehm Imaging

Christian Eras is Vice President Global Service. In this role, he is responsible for creating and driving the global service strategy as well as operating the areas of Global Supply, Field Service, Technical Support, Customer Service and Digital Innovation. Before joining Ziehm in 2011, Christian was the Global Director Service & Support for TomTec Imaging Systems where he led the services business portfolio, which delivers strategic consulting, platform, advanced and technical services solutions to customers and partners worldwide for over 7 years. Christian brings more than 20 years of global service and management experience in the healthcare industry to Ziehm. He holds an engineering degree in bio medical science from Munich University of Applied Science.

Day 1: Advancing Device Compliance and IT Integration in Hospital Services: Navigating Product Challenges for Enhanced Care

3:05 PM Workshop: Leveraging AI to Enhance Field Service Capacity and Customer Support in a Challenging Economy

Discover how AI-driven strategies and knowledge management can transform your field service operations to better support customers and stimulate growth, even in a stifled economy. This workshop will provide practical insights and actionable steps to create capacity through improving first-time fix rates, empowering customers to self-serve, and effectively managing knowledge within your organization.

Integrate AI to boost efficiency, improve first-time fix rates, and empower customers with self-service tools.
Enhance knowledge management for better resource utilization and service delivery.
Learn from successful AI implementations to drive growth and customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Christian.

Download The Latest Agenda