Field Service Medical 2019

February 25 - 27, 2019

Rancho Bernardo Inn, San Diego, CA

1.888.482.6012

Christian Eras


Vice President, Global Service
Ziehm Imaging GmbH


4:40 PM Interactive Roundtable Discussions

Interactive Roundtable Discussions

1.Developing Technical, Quality and Performance KPIs for Your Field Service Engineer Department
  • Christian Eras, Vice President Global Service , Ziehm Imaging GmbH 

Topics TBC:

2.Help Lightning
3.L&T Technology
4.ProntoForms


5:00 PM Interactive Roundtables

Interactive roundtables

1.The Latest Trends in Mobile Technology, Wearable Devices and Homecare Delivery 
  • Christian Eras, Vice President Global Service , Ziehm Imaging GmbH

2.The Dos and Don’ts of Service Marketing
  • Kevin Lowitz, Director, Product Management and Marketing, Thermo Fisher Scientific

3.Third Party Partnerships: Avoiding Risks and Maximizing Customer Satisfaction
  • Michael Queen, Area Service Director, East, Luminex Corporation

4.Advancing Medical Device Quality and Safety
  • Pamela Goldberg, President and CEO, Medical Device Innovation Consortium (MDIC)

5.Running Service Organization as a Business Unit 
  • Tom Buckley, Director - Capital Equipment Technical Services,  Boston Scientific 

6.Evaluating Your Customer’s Facility Requirements for Improved Product Installations
  • Eric Paulik, Director Field Service - Image Guided Therapy Devices, Philips

7.Finding a Balance between Service and Cost
  • Aleem Khawaja, Service Process Integrator, BD Life Sciences

8.The Evolving Factors Driving Customer Loyalty and Retention
  • Jaime Thelen, Director, Commercial Service, Medtronic



Check out the incredible speaker line-up to see who will be joining Christian.

Download The Latest Agenda