Christian Eras

The ongoing challenge of recruiting and training top talent is an expensive and time-consuming uphill battle for service organizations. As the limited pool for new talent remains, the speed and precision of technician onboarding needs to increase to help offset the costs and resources spent to tackle this issue.

This mastermind explores how knowledge management tools – like digital playbooks and tools, expert networks, and real-time support platforms can dramatically reduce the ramp-up time and boost field readiness.

Through a structured deep-dive format—including breakout discussions with fellow service executives—participants will engage in a dynamic exchange of insights and experiences that mirrors the depth of an interactive classroom.

Room Leader - Christian Eras, Vice President Global Services, Ziehm Imaging

Table 1 Facilitator: Amos Schneller, Vice President Global Service & Technical Support, Torvan Medical

Table 2 Facilitator:

Table 3 Facilitator:

Table 4 Facilitator: