Day Two – Pressure to Change – Continuous Modernization & Tech Innovation
Tuesday, February 25th, 2020
After, Inc. will share an overview of their approach to solving challenging issues in field service. Areas reviewed in this case study include cost drivers, causal part analyses, servicer performance, and identifying combinations of claim characteristics that are likely to turn into escalations. After incorporates statistical modeling techniques for getting to the root cause of these common issues to help companies streamline field service operations.