Dennis Pappas | Field Service Medical

Field Service Medical 2025

March 03 - 04, 2025

Rancho Bernardo Inn, CA

Dennis Pappas

Associate Director, Field Service, North America Sony Biotechnology Inc.

Day 2: Navigating the Shift in Medical Services: Modern Workforce Dynamics and Optimization Strategies for Service Excellence

9:05 AM Panel: Proactive Service Training: Upskilling for Early Issue Identification

Focus on how to elevate the skills of medical service teams to identify and address issues before they escalate into costly repairs. This session will cover training methodologies that empower technicians to detect early signs of equipment failure, effectively shifting from reactive to proactive maintenance.

  • Training approaches that enhance early detection skills in field service teams.
  • Implementing simulation-based learning and real-time analytics.
  • Strategies for cultivating a proactive service culture within healthcare organizations.

Check out the incredible speaker line-up to see who will be joining Dennis.

Download The Latest Agenda