Eduardo Bonefont | Field Service Medical

Field Service Medical 2026

February 23 - 25, 2026

Westin Carlsbad Resort & Spa, CA

Eduardo Bonefont

Eduardo Bonefont

Chief Connector Circuitry.ai

Reinventing Service: Harnessing Technology & Data-Driven Operations to Boost Service Revenue & Connected Care

11:40 AM TECH RX Roundtables: Prescriptions for Innovation

Join an in-depth conversation with your peers to share your experience, network, and learn from experts in technology innovation. These discussions will take place in two 30-minute rotations, select your top two tables and inject a dose of expert insights into your technology initiatives.

Table #1: The Hidden Moments In Your Customers' Service Journey That Quietly Erode Loyalty, and How Do You Identify Them
Customer loyalty rarely fails because of a single breakdown. More often, unseen gaps in the service journey quietly erode customer retention and revenue. Without timely and actionable Voice of the Customer, these issues surface too late and after customers have already begun to disengage.

In this executive roundtable, Marketii will facilitate a conversation that invites service leaders to share their observations, challenges, and strategies in uncovering the hidden moments that shape the customer experience. Building on this exchange, Marketii will leverage over 20 years of partnership with leading medical device companies to highlight how unified customer feedback brings these moments into focus and share insights uncovered, actions taken, and the measurable improvements achieved in service and customer experience.

Hosted by Duncan Heal, Managing Director, CEO, Marketii
Mariah Cristina Magallanes, Business, Intelligence Manager, Marketii (insert photo)Hosted by Duncan Heal, Managing Director, CEO, Marketii

Table #2: Scaling Predictive Service in MedTech: Where AI Delivers and What Still Blocks Adoption
Jeremie Hicks, Vice President AI Sales, IFS
Jennifer Cota, Director, Customer Support Global Service & Repair, Arthrex

Table #3: From Manual Dispatch to Intelligent Orchestration
Russell Hoppes, Vice President Solutions & Delivery, Locus

Table #4: Stop the Bleeding: Reclaim the 50% of Service Margin Lost to Waste
Josh Russell, Vice President of Products, Circuitry.ai
Eduardo Bonefont, Chief Connector, Predictive Alerts

Table #5: Hosted by Timefold

Check out the incredible speaker line-up to see who will be joining Eduardo.

Download The Latest Agenda