Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Eric Paulik, Senior Director, Global Field & Customer Service at Spectranetics
Spectranetics Logo

Eric Paulik

Senior Director, Global Field & Customer Service

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda

Day Two – Pressure to Change – Continuous Modernization & Tech Innovation

Tuesday, February 25th, 2020

4:50 PM Interactive Roundtable Discussions

Networking opportunity: Join 10-15 like-minded service and support professionals for a moderated discussion on two topics of your choice (two rounds of 30-minute discussions in total)

1.Getting Actionable Service Insights from the Data You Are Collecting
Corey Pawlichuk, Director, Technical Service Operations ADD Transfusion Medicine, Abbott Laboratories

2.Leveraging Field Suggestion Systems to Improve Service
Eric Paulik, Director Field Service - Image Guided Therapy Devices, Philips

3.Armed with Technology – Achieving Improvements in Customer Experience
Leopoldo Peña, Director Global Technical Support, Alcon (TENTATIVE)

4.Best Practices in Medical Device Installation and Servicing 
James DiVecchia, Service Manager – West, Monteris Medical

5.In Pursuit of Service Profitability – Lessons Learned and Pitfalls to Avoid
Tom Buckley, Director - Capital Equipment Technical Services, Boston Scientific

6.Education and Certification Services as a Mechanism to Drive Customer Loyalty
Seema Rego, Associate Director Global Clinical Operations, Illumina

7.Topic TBC
Ed Klosterman, Director, U.S. Field Service Operations, bioMérieux

8.Winning at Service Contract Negotiations 
Yvette Porter, Manager of Purchasing and Contracts, Vanderbilt University Medical Center 

9.Change Management & Work Processes Standardization

10.Recruiting Millennials to Field Service