Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Eric Paulik, Director, Global Field & Customer Service at Philips
Philips Logo

Eric Paulik

Director, Global Field & Customer Service

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda

Day Two – Pressure to Change – Continuous Modernization & Tech Innovation

Tuesday, February 25th, 2020

3:30 PM Interactive Roundtable Discussions

Networking opportunity: Join 10-15 like-minded service and support professionals for a moderated discussion on two topics of your choice (two rounds of 30-minute discussions in total)

1. Leveraging Field Suggestion Systems to Improve Service
  • Eric Paulik, Director Field Service – Image Guided Therapy Devices, Philips

2. Best Practices in Medical Device Installation and Servicing 
  • James DiVecchia, Service Manager – West, Monteris Medical

3. In Pursuit of Service Profitability – Lessons Learned and Pitfalls to Avoid
  • Tom Buckley, Senior Director of Capital Equipment Technical Services, Boston Scientific
4. Winning at Service Contract Negotiations 
  • Yvette Porter, Manager of Purchasing and Contracts, Vanderbilt University Medical Center

5. Driving Field Service Innovation
  • Alex Nikonchuk, Subject Matter Expert, Center of Capabilities and Agility, bioMérieux