Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Greg Burcham, Head of Service Effectiveness at MilliporeSigma
MilliporeSigma Logo

Greg Burcham

Head of Service Effectiveness

Check out the incredible speaker line-up to see who will be joining Greg.

Download The Latest Agenda

Day Two – Pressure to Change – Continuous Modernization & Tech Innovation

Tuesday, February 25th, 2020

10:00 AM Panel: Remote Diagnostics and Self-Help Capabilities

Access to on-demand service and self-help capabilities are among customers’ top expectations for a medical device, and understandably so. Time and cost are major concerns for both customers and medical device manufacturers, and real-time remote diagnostics is a key component and solution to making complex medical systems run efficiently and without interruptions. It is a win-win situation for all parties involved. The question is, how do you ‘get connected’ and maximize the ROI of remote and self-support services? 

Our expert panelists will discuss:

- Leveraging remote diagnostics and self-service technology for improved handling of customer demand 
- The obvious and hidden benefits of complementing your service programs with remote diagnostics and self-help features
- Finding and maintaining a delicate balance between self-service and live agent support
- Remote support and self-service dos and don’ts