Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Jeff Journey, Senior Director of Service Strategy at Thermo Fisher Scientific
Thermo Fisher Scientific Logo

Jeff Journey


Senior Director of Service Strategy
Thermo Fisher Scientific

Check out the incredible speaker line-up to see who will be joining Jeff.

Download The Latest Agenda

Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020


9:25 AM Panel: Remote Diagnostics and Self-Help Capabilities

Access to on-demand service and self-help capabilities are among customers’ top expectations for a medical device, and understandably so. Time and cost are major concerns for both customers and medical device manufacturers, and real-time remote diagnostics is a key component and solution to making complex medical systems run efficiently and without interruptions. It is a win-win situation for all parties involved. The question is, how do you ‘get connected’ and maximize the ROI of remote and self-support services? 

Our expert panelists will discuss:

- Leveraging remote diagnostics and self-service technology for improved handling of customer demand 
- The obvious and hidden benefits of complementing your service programs with remote diagnostics and self-help features
- Finding and maintaining a delicate balance between self-service and live agent support
- Remote support and self-service dos and don’ts