Jennifer Cota

Director, Customer Support Global Service & Repair Arthrex

Day 2, February 24, 2026

7:05 AM Women In Service Breakfast

Start your day at our Women in Service Breakfast—a welcoming space to celebrate the impact, innovation, and leadership of women across the service industry. Join fellow trailblazers for meaningful conversation, shared experiences, and fresh inspiration to fuel your day and your career. Whether you're a seasoned executive or rising star, this morning gathering is your moment to recharge, reflect, and rise together.

This session is only open to female executives from healthcare or medical device organizations.

Day 3, February 25, 2026

8:50 AM Panel: Change Management in FS: Leading Teams through Reorganization and Technology Shifts

This panel explores proven strategies for leading field service teams through organizational restructuring and technology adoption. Industry leaders will discuss how to proactively guide teams through change, minimize resistance, and foster resilience, ensuring smooth transitions and sustained performance during periods of transformation.

Key Takeaways:

Equipping teams with hands-on training to boost technology adoption
Recognizing and address concerns quickly to sustain engagement
Communicating change early and often to build team alignment

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda