Jeremiah Pepper

Day 3, February 25, 2026

2:00 PM Mastermind: Continuous Improvement: Building a Culture of Service Excellence

We often hear service excellence isn’t a destination, it’s a mindset. This mastermind session explores how you can lead your organization in embedding continuous improvement into your everyday operations.

Through a structured deep-dive format—including breakout discussions with fellow service executives—participants will engage in a dynamic exchange of insights and experiences that mirrors the depth of an interactive classroom. You can expect to walk away with fresh perspectives, practical tools, and a renewed commitment to elevating service performance across your organization

Room Leader - Jeremiah Pepper, Sr. Director, Global Service Growth and Programs, Accuray

Table 1 Facilitator: Blake Siewert, Head of Growth and Innovation, Siemens Healthineers

Table 2 Facilitator:

Table 3 Facilitator:

Table 4 Facilitator:

Field Service Medical 2026

Day 3, February 25, 2026

2:00 PM Mastermind: Continuous Improvement: Building a Culture of Service Excellence