John Chrisentary

Day 3, February 25, 2026

12:40 PM Mastermind: Empowering the Workforce: Change Management and Upskilling for Next Gen Service Teams

As rapid change, economic uncertainty and a flood of technology, service leaders must evolve their teams with agility, resilience, and forward-thinking skillsets. This interactive mastermind session explores proven strategies for navigating change, cultivating a culture of continuous learning, and equipping next-gen service teams for success.

Through a structured deep-dive format—including breakout discussions with fellow service executives—participants will engage in a dynamic exchange of insights and experiences that mirrors the depth of an interactive classroom. Walk away with actionable ideas, peer-driven perspectives, and a renewed vision for workforce empowerment.

Room Leader - Gabriel Gomez, Director of Field Services, Biotage

Table 1 Facilitator: John Chrisentary, Director Service Programs, W&H Group

Table 2 Facilitator: Jeffrey Rathmann, Director of Technical Service & Support, Cytovale

Table 3 Facilitator: Andrea Bordenca, Chief Executive Officer, Desco Medical

Table 4 Facilitator

Field Service Medical 2026

Day 3, February 25, 2026

12:40 PM Mastermind: Empowering the Workforce: Change Management and Upskilling for Next Gen Service Teams