Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Jon Matthews, Senior Director, Services – Western Zone at Siemens Healthineers
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Jon Matthews


Senior Director, Services – Western Zone
Siemens Healthineers

Check out the incredible speaker line-up to see who will be joining Jon.

Download The Latest Agenda

Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020


9:40 AM Keynote: Customer Distress Index

In his role as the Vice President, Western Zone Services, Jon Matthews has an overarching responsibility for managing and growing the professional service operations for Siemens Healthineers Imaging portfolio of products in the Western United States. In addition to the operational execution, Jon is accountable for the growth and management of revenue and profit for each imaging product line and is responsible for the leadership of the field service engineers and management in the Western Zone.

In his keynote, Jon will discuss methodologies in key steps to achieving visibility into your customers’ interaction with your service and support department, the promptness of customers’ issue resolution and how it relates to your customers’ perception of your products and service levels.