Field Service Medical 2019

February 25 - 27, 2019

Rancho Bernardo Inn, San Diego, CA

Kevin Foster


Senior Director of Product Marketing
PTC


9:30 AM Panel Interactive: Harnessing the ROI of IoT and Real-Time Analytics in Field Service and Support

According to an IDC's Worldwide Semiannual Internet of Things Spending Guide, worldwide IoT spending is forecast to sustain a compound annual growth rate (CAGR) of 14.4% through the 2017-2021 forecast period surpassing the $1 trillion mark in 2020 and reaching $1.1 trillion in 2021. Leading medical device organizations have already started their digital transformation journey, and our expert panelists will delve into the role of automation and real-time analytics in reshaping their field service management and discuss how they are harnessing the ROI of the IoT technology they have implemented. The main takeaways include:

-Achieving company-wide, executive-level buy-in on pioneering the adoption of  the Internet of Things (IoT) 
-Evaluating your business processes to find balance between your business needs and strategic vision
-Aligning your processes and human resources with digitalization objectives to unlock the true value of IoT
-Developing a system of metrics and KPIs to demonstrate the ROI on IoT investment
-Automating field service to reduce callbacks and achieve the goal of expedited troubleshooting
-Monitoring performance for continuous improvement

2:00 PM Panel: Gaining Parts Management Visibility and Service Efficiency through Mobility and Connective Technologies

If you are looking into transforming your parts management programs with connected tools, this panel session will help you understand your options in selecting the right technology, reducing costs and gaining efficiency by:

-Accessing accurate, real-time view into workflow activity and parts
-Streamlining communication and training FSEs remotely to increase first time fix rates and customer satisfaction
-Scaling your parts management to customer demand



Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda