Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Len VanderHulst, Head of Service, Americas at Eppendorf North America
Eppendorf North America Logo

Len VanderHulst


Head of Service, Americas
Eppendorf North America

Check out the incredible speaker line-up to see who will be joining Len.

Download The Latest Agenda

Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020


1:45 PM Panel: Measuring Customer Success and KPIs

Are you interested to know how other medical device companies are tracking their customer programs success? Are you confident that you are tracking the right customer success KPIs and you have a clear picture of your clients’ challenges and your product deliverables on their needs?

Join this panel discussion to see how your strategy compares to that of the industry leaders and get practical recommendations on:

-Your next step beyond the net promoters score (NPS) and customer satisfaction (CSAT) – explore other key metrics that you may not be taking into consideration today and why you should start tracking them now!
- What do you actually do with all the customer success data? How can you turn it into actionable insights?
- How can you use customer feedback to help them moving toward their goals?