Nimrod Ohad | Field Service Medical

Field Service Medical 2025

March 03 - 04, 2025

Rancho Bernardo Inn, CA

Nimrod Ohad

VP Software Platform & Process Excellence Beckman Coulter

Day 2: Navigating the Shift in Medical Services: Modern Workforce Dynamics and Optimization Strategies for Service Excellence

1:55 PM Panel: Revolutionizing Customer Experience: Enhancing Tech Support through Automated Resolutions and Self-Service Solutions

The demand for efficient and effective tech support has never been higher. Recognizing this need, businesses are increasingly turning to innovative solutions to streamline customer issue resolutions. One such transformative approach is the integration of automated resolutions and self-service options in tech support systems. This topic explores the potential benefits, challenges, and strategies involved in improving tech support through the implementation of automated resolutions and self-service solutions.

1:15 PM Case Study: Strengthening Compliance and Service Operations in Healthcare: A Path to Digital Transformation

Explore the role of IT and compliance in transforming healthcare service operations. This session will address how digital tools and strategies can streamline processes, enhance data security, and ensure regulatory adherence in medical device services.

  • Navigating Regulatory Landscapes: Understand the latest updates in healthcare regulations and how to ensure compliance across multiple jurisdictions.
  • Role of IT in Healthcare Compliance: Explore how IT infrastructure can be leveraged to support compliance with healthcare regulations, including data protection and privacy laws.
  • Implementing Effective Data Governance: Discuss strategies for data governance that enhance security, ensure data integrity, and support compliance efforts.
  • Digital Tools for Compliance Monitoring: Learn about advanced digital tools and technologies that automate compliance checks and streamline reporting processes.

Check out the incredible speaker line-up to see who will be joining Nimrod.

Download The Latest Agenda