Field Service Medical 2026
February 23 - 25, 2026
Westin Carlsbad Resort & Spa, CA
Paul Mcdermott
Senior Director, Technical Services & Support Fresenius-Kabi
Day 1, February 23, 2026
4:00 PM Track B: Workshop: Data Integrity and Standardization: Laying the Foundation for Service Excellence
It's well-known that service excellence begins with a solid foundation of data integrity and standardization. In this workshop, Paul McDermott, Senior Director of Technical Service & Product Complaint Management at Fresenius-Kabi, explores how consistent, reliable data practices are essential for delivering high-quality service, driving operational efficiency, and ensuring regulatory compliance.
Paul brings deep expertise in commercial and service operations, including the design and deployment of CRM and ERP systems that streamline processes and maximize revenue growth. As a seasoned people leader, Paul has built high-performing teams that prioritize innovation, accountability, and measurable impact.
Attendees will gain insights into:
- Building scalable data frameworks that support global service operations
- Leveraging standardized data to improve complaint management and product support
- Aligning service data with organizational goals to enhance customer satisfaction and retention
- Identifying best practices for integrating digital tools to elevate service delivery
Check out the incredible speaker line-up to see who will be joining Paul.
Download The Latest Agenda