Field Service Medical 2020

February 24 - 26, 2020

Rancho Bernardo Inn, San Diego, CA

Philip Severe, Director, WW Customer Experience at Becton Dickinson
Becton Dickinson Logo

Philip Severe

Director, WW Customer Experience
Becton Dickinson

Check out the incredible speaker line-up to see who will be joining Philip.

Download The Latest Agenda

Day One – Monetizing Service & Driving Business Growth

Monday, February 24th, 2020

9:00 AM Panel: What the Customer Wants – Key Tactics in Securing New Business

Making healthcare providers successful is key to your business growth. However, contributing to your customers’ success becomes a ‘mission impossible’ if you don’t have a clear and realistic picture of their pain points, needs, budgetary constraints and growth strategies. So how can you plan a successful client meeting and return to the office with a closed deal or a renewed contract?

This panel discussion sheds light on the best practices in improving your relationship with existing customers and securing new business partnerships through a carefully mapped-out sales and service strategy. Our expert panelists will elaborate on how to:

- Turn every face-to-face customer meeting into an opportunity for a mutually-beneficial collaboration 
- Get to the nuts and bolts of your customers’ operational challenges and crucial business needs
- Align your sales, marketing and service resources around the same customer experience goals
- Incorporate service feedback in future products design, sales strategy and customer experience programs